Companies that use ModMed

Source: Analysis of job postings that mention ModMed (using the Bloomberry Jobs API)

I noticed that ModMed buyers are primarily healthcare practice administrators and operations leaders. The positions hiring for Operations Directors, Practice Managers, and Office Managers (around 7% combined) reveal that purchasing decisions sit with operational leadership at dermatology, ophthalmology, gastroenterology, and orthopedic practices. These buyers prioritize clinical workflow optimization, revenue cycle efficiency, and scalable growth, as evidenced by multiple roles focused on managing multi-location practices and coordinating complex scheduling and billing operations.

The day-to-day users are frontline clinical and administrative staff. Medical Assistants (10%) use ModMed to document patient encounters, scribe for physicians, and manage clinical workflows. Patient Services Representatives and Coordinators (9%) handle scheduling, insurance verification, and patient communication within the platform. Billing and AR Specialists (8%) work extensively in ModMed for charge capture, claims processing, denial management, and revenue cycle operations. The system supports the full patient journey from initial contact through clinical documentation to final payment collection.

The pain points center on operational efficiency and revenue optimization. I saw repeated emphasis on "timely and accurate documentation," "seamless clinical workflows," and "optimizing revenue cycle performance." One posting specified the need to "ensure claims go out clean" while another highlighted "preventing administrative delays with swift, precise coordination." Multiple roles mention supporting "aggressive growth strategy" and managing "high patient volume," revealing that practices use ModMed to scale operations while maintaining quality and capturing maximum reimbursement.

Source: Analysis of Linkedin bios of 1,734 companies that use ModMed

I noticed that ModMed's typical customers are specialized medical practices that provide direct patient care in focused clinical areas. These aren't general hospitals or urgent care clinics. They're dermatology offices performing skin cancer screenings and Mohs surgery, orthopedic groups offering joint replacements and sports medicine, ENT practices with audiology services, and plastic surgery centers. What they actually do is deliver subspecialty medical and surgical treatments, often with aesthetic services alongside clinical care.

These are established, mature practices rather than startups. The employee counts typically range from 11 to 200, with most falling in the 11-50 range. Many explicitly mention decades of operation, like practices founded in the 1980s or 1990s. They own their own facilities, operate multiple locations, and have established physician partnerships. Several mention on-site surgery centers, imaging equipment, or physical therapy facilities. There's no venture funding, no growth-stage metrics. These are successful independent practices or small physician-owned groups.

Source: Analysis of tech stacks from 1,734 companies that use ModMed

I noticed that ModMed users are clearly healthcare practices, specifically those focused on ambulatory care and specialty medicine. The overwhelming presence of patient engagement platforms like Klara, Solutionreach, and FollowMyHealth, combined with practice management systems like AdvancedMD, tells me these are outpatient medical practices that prioritize digital patient communication and operational efficiency. The appearance of Epic, despite being enterprise-level software, suggests some of these practices are affiliated with or referring to larger health systems.

The pairing of ModMed with Klara makes particular sense because both focus on streamlining patient-provider communication in specialty practices. When I see AdvancedMD appearing alongside ModMed, it suggests practices are either transitioning between systems or using complementary billing and scheduling functions. The combination with Waystar Patient Payments reveals these practices are actively working to modernize their revenue cycle, likely responding to patient demands for easier payment options. FollowMyHealth's strong correlation indicates these practices need patient portal functionality that extends beyond basic EHR capabilities.

The full stack reveals these are established medical practices in growth or modernization mode rather than startups. They're investing in multiple patient-facing technologies, which signals a service-led approach focused on patient retention and satisfaction. These aren't product-led companies but rather service organizations trying to differentiate through technology and patient experience. The presence of multiple communication and payment tools suggests they're responding to competitive pressure and patient expectations rather than driving innovation themselves.