Companies that use ModMed

Source: Analysis of job postings that mention ModMed (using the Bloomberry Jobs API)

My analysis shows that ModMed buyers are primarily practice administrators, operations directors, and IT leaders within specialty medical practices, particularly in dermatology, ophthalmology, orthopedics, and gastroenterology. Only 4 of the 70 positions are leadership roles, with the Operations Director and Director of Training & Compliance representing typical decision-makers. These buyers prioritize operational efficiency, revenue optimization, and seamless clinical workflows, as evidenced by hiring for revenue cycle management, system implementation, and integration specialists.

The day-to-day users are overwhelmingly clinical and administrative staff. Medical assistants comprise 14% of roles, responsible for rooming patients, scribing encounter notes, documenting in ModMed/EMA, and assisting with procedures like biopsies and injections. Revenue cycle specialists and billing staff make up another 16%, handling claims submission, denial management, payment posting, and insurance verification. Front desk staff manage scheduling, patient check-in, and insurance eligibility checks, while physician assistants and physicians use the system for clinical documentation during patient encounters.

The postings reveal three core pain points: revenue leakage, operational inefficiency, and poor patient experience. Multiple positions emphasize maximizing revenue and reducing days in A/R, with one stating the goal to collect more revenue, faster. Others highlight the need to streamline pre and post-service billing operations and provide the best patient experience. The recurring requirement for ModMed experience, particularly with EMA for clinical documentation and G-Gastro for gastroenterology, shows these practices need staff who can hit the ground running with minimal training time.

Source: Analysis of Linkedin bios of 939 companies that use ModMed

I noticed that ModMed's typical customers are specialized medical practices that provide direct patient care in focused clinical areas. These aren't general hospitals or urgent care clinics. They're dermatology offices performing skin cancer screenings and Mohs surgery, orthopedic groups offering joint replacements and sports medicine, ENT practices with audiology services, and plastic surgery centers. What they actually do is deliver subspecialty medical and surgical treatments, often with aesthetic services alongside clinical care.

These are established, mature practices rather than startups. The employee counts typically range from 11 to 200, with most falling in the 11-50 range. Many explicitly mention decades of operation, like practices founded in the 1980s or 1990s. They own their own facilities, operate multiple locations, and have established physician partnerships. Several mention on-site surgery centers, imaging equipment, or physical therapy facilities. There's no venture funding, no growth-stage metrics. These are successful independent practices or small physician-owned groups.

Source: Analysis of tech stacks from 939 companies that use ModMed

I noticed something fascinating about ModMed users: they're healthcare providers, specifically medical practices that need to manage complex clinical and administrative workflows. Every single tool that appears alongside ModMed is a healthcare-specific platform. AdvancedMD, Athenahealth, eClinicalWorks, and Epic are all electronic health records (EHR) and practice management systems. This tells me ModMed customers are medical practices actively comparing or integrating multiple healthcare IT solutions, likely because they're either transitioning between systems or need specialized functionality that one platform alone can't provide.

The correlation with Epic is particularly telling, even though Epic primarily serves large hospital systems. This suggests some ModMed users are part of larger healthcare networks or need to exchange data with hospitals. The presence of Athenahealth and AdvancedMD, which focus more on independent practices and specialty clinics, indicates ModMed appeals to mid-sized practices that need robust but specialized solutions. Waystar Patient Payments appearing in their stack makes perfect sense because medical practices need sophisticated payment processing to handle insurance claims, patient billing, and the complexity of healthcare payments. These aren't simple e-commerce transactions.

The full picture reveals companies in a mature, compliance-heavy industry where buying decisions are relationship-driven and sales-led. These practices need extensive demos, ROI justification, and implementation support. They're not downloading software and getting started in minutes. The presence of Paylocity suggests these are substantial operations with dedicated HR needs, probably employing dozens of clinical and administrative staff.