Companies that use UsableNet

Source: Analysis of tech stacks from 240 companies that use UsableNet

I noticed that UsableNet customers are predominantly consumer-facing retail and e-commerce companies with sophisticated omnichannel operations. The presence of tools like Narvar (post-purchase tracking), Power Reviews (customer reviews), and Dash Hudson (visual commerce) tells me these are brands obsessed with the end-to-end customer experience, from browsing to delivery and beyond.

The pairing with Gladly is particularly revealing. Gladly is a customer service platform built specifically for brands that want personalized, conversation-based support rather than ticket-based systems. Combined with UsableNet's accessibility and compliance focus, this suggests companies dealing with complex customer needs who can't afford to exclude anyone from their shopping experience. ServiceChannel's strong correlation reinforces this, as it's used for managing physical retail locations and facilities. These companies are running both digital and physical operations simultaneously.

Attentive, an SMS marketing platform appearing 75 times, shows these brands are aggressive about customer engagement across channels. When you add Dash Hudson for social commerce optimization, I'm seeing retailers who understand that modern commerce happens everywhere, from Instagram to text messages to websites. They need UsableNet because accessibility isn't optional when you're trying to reach the broadest possible customer base across all these touchpoints.

Source: Analysis of Linkedin bios of 240 companies that use UsableNet

I noticed that UsableNet's customers are predominantly consumer-facing businesses that sell physical products directly to people. These are companies making cosmetics, clothing, food and beverages, home goods, and luxury items. They're retailers, manufacturers, and brands like E.L.F. Beauty, Chobani, Bonobos, sweetgreen, and Hershey. Many operate both brick-and-mortar stores and e-commerce platforms, which makes sense given UsableNet's focus on digital accessibility.

These are mostly established, mature enterprises rather than early-stage startups. I see significant employee counts (Chobani has 2,115 employees, GNC over 10,000), multiple retail locations (Micro Center has grown steadily since 1979, The Container Store has over locations), and many are post-IPO or have substantial funding histories. Several are legacy brands like Denny's, Hershey, and Brooks Brothers that have been around for decades or even over a century.