Companies that use Front

Source: Analysis of tech stacks from 350 companies that use Front

I noticed that Front users are predominantly e-commerce and direct-to-consumer brands that prioritize customer experience as a competitive advantage. The presence of Klaviyo in nearly a quarter of these companies immediately signals a focus on sophisticated email marketing and customer lifecycle management. These aren't just online stores, they're brands building direct relationships with consumers at scale.

The pairing of Front with Klaviyo makes perfect sense for customer-obsessed DTC companies. They're using Klaviyo to send personalized marketing campaigns and Front to handle the support conversations that result from those campaigns, creating a closed loop between marketing and customer service. The appearance of Reviews.io and Shoplift.ai reinforces this, as both tools help optimize the post-purchase experience and drive repeat sales. Dialpad's strong presence suggests these teams are also handling voice support, indicating they're mature enough to operate true omnichannel customer service.

My analysis shows these are marketing-led growth companies, likely Series A through Series C stage. They've moved past the founder-answering-emails phase but haven't ossified into enterprise bureaucracy. The use of Microsoft Clarity for behavior analytics tells me they're still scrappy and data-driven, choosing cost-effective tools to understand customer behavior. They're probably doing $10M to $100M in revenue, at the stage where customer support shifts from a cost center to a retention and upsell engine.

Source: Analysis of Linkedin bios of 350 companies that use Front

I noticed Front's customers span a remarkably wide range of industries, but they share a common thread: they're all service businesses at their core. Whether it's telecommunications companies like Socket Fiber and LFT Fiber delivering internet to rural communities, consumer brands like happybrush and Atoms selling directly to customers, or professional services firms like Rosen Law Firm and Gemini Legal supporting clients through complex processes. These aren't faceless corporations. They're companies that pride themselves on human connection and customer relationships.

Most of these companies sit in the growth stage, typically between 10 and 200 employees. They're past the scrappy startup phase but haven't become impersonal enterprises yet. I noticed many have raised seed or Series A funding, secured private equity, or bootstrapped to meaningful revenue. They're at that critical inflection point where customer communication complexity explodes but they can't yet justify enterprise-grade infrastructure with dedicated support teams.