We detected 676 customers using Waystar Patient Payments, 123 companies that churned or ended their trial, and 4 customers with estimated renewals in the next 3 months. The most common industry is Hospitals and Health Care (50%) and the most common company size is 11-50 employees (28%). Our methodology involves discovering URLs with known URL patterns through web crawling, certificate transparency logs, or modifications to subprocessor lists.
About Waystar Patient Payments
Waystar Patient Payments helps patients understand, plan, and pay for medical care through AI-powered software that provides digital payment options, automated payment plans, and secure portals accessible via web or mobile.
🔧 What other technologies do Waystar Patient Payments customers also use?
Source: Analysis of tech stacks from 676 companies that use Waystar Patient Payments
Commonly Paired Technologies
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Shows how much more likely Waystar Patient Payments customers are to use each tool compared to the general population. For example, 287x means customers are 287 times more likely to use that tool.
I noticed that Waystar Patient Payments users are primarily healthcare organizations, specifically those managing complex patient billing and revenue cycle operations. The presence of AdvancedMD, a practice management and EHR system, appearing 124 times more frequently tells me these are medical practices and healthcare facilities dealing with significant patient payment volumes. The correlation with Cedar, a patient payment and engagement platform, reinforces that these organizations are investing heavily in modernizing the patient financial experience.
The pairing of Waystar with compliance tools like Navex One and Ethics Point is particularly revealing. Healthcare organizations face intense regulatory scrutiny around patient billing, HIPAA compliance, and financial practices. These companies need robust ethics and compliance infrastructure because they're handling sensitive patient financial data at scale. The correlation with Axiom by Syntellis, a healthcare financial planning tool, suggests these are larger health systems thinking strategically about revenue cycle management, not just processing payments transactionally. Workspace One appearing 119 times more frequently indicates these organizations have mobile workforces, which makes sense for healthcare providers whose staff need secure access to patient financial systems across multiple locations.
The full stack reveals organizations that are operationally mature and compliance-focused rather than sales or marketing-led. These companies are investing in back-office infrastructure and patient experience improvements, which suggests they're established healthcare providers focused on operational efficiency and risk management. They're likely mid-to-large healthcare systems or multi-location practices dealing with the complexity of modern healthcare payments, insurance verification, and regulatory requirements.
👥 What types of companies is most likely to use Waystar Patient Payments?
Source: Analysis of Linkedin bios of 676 companies that use Waystar Patient Payments
Company Characteristics
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Shows how much more likely Waystar Patient Payments customers are to have each trait compared to all companies. For example, 2.0x means customers are twice as likely to have that characteristic.
Trait
Likelihood
Industry: Medical Practices
94.8x
Industry: Hospitals and Health Care
49.1x
Industry: Mental Health Care
40.9x
Company Size: 1,001-5,000
7.8x
Country: US
5.9x
Company Size: 501-1,000
5.6x
I analyzed these companies and found that Waystar Patient Payments serves healthcare providers across the entire care delivery spectrum. These aren't technology companies or product manufacturers. They're organizations that directly treat patients: hospitals and health systems, specialty medical practices (orthopedics, psychiatry, physical therapy), urgent care centers, ambulance services, rehabilitation facilities, behavioral health centers, and surgical centers. They provide hands-on medical care, whether it's emergency transport, addiction treatment, spine surgery, or hospice services.
These companies are predominantly established, mature organizations rather than startups. The signals are clear: many have operated for decades (some since the 1950s-1990s), they employ anywhere from 11 to over 10,000 staff members, they hold accreditations and awards, and most show no venture funding. The few that mention funding primarily received grants rather than equity investment. They're stable operations with physical locations, substantial employee bases, and deep community ties.
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