Companies that use FreshWorks

Analyzed and validated by Henley Wing Chiu
All โ€บ digital customer service โ€บ FreshWorks

FreshWorks We detected 28,475 companies using FreshWorks, 493 companies that churned, and 410 customers with upcoming renewal in the next 3 months. The most common industry is Software Development (13%) and the most common company size is 51-200 employees (29%). We find new customers by discovering URLs with known URL patterns through web crawling or modifications to subprocessor lists.

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Company Employees Industry Region YoY Headcount Growth Usage Start Date
FLIGHTSTORY 201โ€“500 Technology, Information and Media N/A +94.6% 2026-02-12
Elite Flooring, Inc. 201โ€“500 Construction US +5.4% 2026-02-12
Brainner 2โ€“10 Technology, Information and Internet US 0% 2026-02-11
Boldspace | B Corpโ„ข 11โ€“50 Advertising Services GB +13.5% 2026-02-11
BMR Partners, Inc. 2โ€“10 N/A N/A +6.3% 2026-02-11
Beta Systems Software 501โ€“1,000 Software Development DE +3.9% 2026-02-11
Cronos Group 201โ€“500 Manufacturing CA +4.8% 2026-02-10
ManageSoft 201โ€“500 Software Development US N/A 2026-02-10
GeoGuessr 11โ€“50 Computer Games SE +46.2% 2026-02-10
McGill University 10,001+ Higher Education CA N/A 2026-02-09
H+H Polska Sp. z o.o. 501โ€“1,000 Construction Hardware Manufacturing PL N/A 2026-02-09
Greene IS 11โ€“50 Information Technology & Services US N/A 2026-02-09
Cal Farley's Boys Ranch 201โ€“500 Non-profit Organizations US +8% 2026-02-08
ANIMAL DERMATOLOGY GROUP, INC 201โ€“500 Veterinary Services US +18.9% 2026-02-08
Nobitex 201โ€“500 Financial Services IR +2.2% 2026-02-08
Veren 501โ€“1,000 Oil and Gas CA N/A 2026-02-07
Provision IAM 11โ€“50 Software Development US +8.7% 2026-02-07
McMillan LLP 501โ€“1,000 Law Practice CA +4.3% 2026-02-06
M365Connect 11โ€“50 IT Services and IT Consulting LV +307.7% 2026-02-06
Journey Beyond 1,001โ€“5,000 Leisure, Travel & Tourism AU N/A 2026-02-06
Showing 1-20 of 28,475

New Users (Companies) Detected Over Time

i

Market Insights

๐Ÿข Top Industries

Software Development 3292 (13%)
IT Services and IT Consulting 1742 (7%)
Financial Services 1475 (6%)
Hospitals and Health Care 1265 (5%)
Technology, Information and Internet 1222 (5%)

๐Ÿ“ Company Size Distribution

51-200 employees 8280 (29%)
201-500 employees 4990 (18%)
1,001-5,000 employees 4210 (15%)
11-50 employees 3472 (12%)
501-1,000 employees 3123 (11%)

๐Ÿ“Š Who usually uses FreshWorks and for what use cases?

Source: Analysis of job postings that mention FreshWorks (using the Bloomberry Jobs API)

Job titles that mention FreshWorks
i
Job Title
Share
IT Support Specialist
11%
Director of Information Technology
9%
Technical Support Engineer
7%
Systems Administrator
6%
I noticed that FreshWorks buyers span IT leadership and operations roles, with Directors of Information Technology (9%), IT Support Specialists (11%), and Program Directors (5%) representing the core purchasing audience. These leaders are focused on ITSM platform consolidation, SLA compliance, and operational excellence across service management functions. Many postings emphasize knowledge of ITIL processes and experience with ticketing systems, suggesting buyers prioritize structured service delivery frameworks.

Day-to-day users are predominantly technical support teams, help desk analysts, and service desk personnel who handle incident management, user onboarding, and ticket resolution. I observed multiple references to managing workflows in FreshDesk and FreshService for L1/L2 support, configuring automation rules, and maintaining service catalogs. Users also leverage the platform for asset management, change management, and integration with other enterprise systems like Active Directory and SAP.

The pain points center on scaling support operations while maintaining quality. Companies seek to "deliver exceptional customer and employee experiences" and "ensure operational efficiency" through automation. One posting explicitly mentioned the need to "build scalable processes to support the businesses continued technology developments," while another emphasized "driving continual service improvement initiatives." Organizations want platforms that reduce manual effort, improve response times, and provide metrics-driven insights into team performance and service health.

๐Ÿ‘ฅ What types of companies use FreshWorks?

Source: Analysis of Linkedin bios of 28,475 companies that use FreshWorks

Company Characteristics
i
Trait
Likelihood
Funding Stage: Series E
79.8x
Funding Stage: Series D
43.1x
Funding Stage: Secondary market
39.2x
Company Size: 1,001-5,000
4.9x
Company Size: 5,001-10,000
4.4x
Company Size: 10,001+
4.3x
I noticed that FreshWorks customers span an incredibly diverse range of operations, from KaBuM!'s e-commerce platform serving millions across Latin America to Lutheran Social Services providing crisis intervention, from Tecban managing Brazil's largest ATM network to Spooky Nook Sports running athletic facilities. What unites them is that they're almost all service-oriented businesses dealing directly with end customers or beneficiaries. Whether it's Ancestry connecting people with family history, Valmet providing industrial solutions, or Air India Express moving passengers, these companies exist at the intersection of delivering tangible value and managing complex customer relationships.

These companies sit predominantly in the growth-to-mature phase. The employee counts tell the story: heavy concentration in the 50-500 range, with many in the 1,000-5,000 bracket. Funding signals are mixed, ranging from bootstrapped family businesses like Zajadacz (90+ years old) to Series C companies like Kiddom, but very few are early-stage startups. Most appear to be established operations focused on scaling and optimization rather than product-market fit.

๐Ÿ”ง What other technologies do FreshWorks customers also use?

Source: Analysis of tech stacks from 28,475 companies that use FreshWorks

Commonly Paired Technologies
i
Technology
Likelihood
548.5x
541.4x
520.1x
501.1x
449.8x
220.6x
I noticed that companies using FreshWorks tend to be tech-forward, security-conscious organizations that prioritize operational efficiency and employee experience. The presence of Docker Hub alongside enterprise security and identity management tools tells me these are likely mid-market to enterprise SaaS companies or technology providers building scalable, cloud-native products. They're sophisticated enough to need containerization but still value integrated, user-friendly tools like FreshWorks rather than building everything custom.

The pairing of OneLogin with FreshWorks makes perfect sense. Companies serious about identity management need streamlined support systems that integrate with their SSO infrastructure. PagerDuty's strong correlation suggests these companies run mission-critical services where downtime matters, so they need robust incident management paired with customer support tools. The appearance of Qualtrics is particularly revealing. It shows these companies are data-driven about customer experience, likely using FreshWorks for front-line support while Qualtrics measures satisfaction and closes the feedback loop. Go1's presence indicates investment in continuous employee learning, which aligns with companies that view support teams as strategic assets requiring ongoing development.

The full stack reveals these are operationally mature, likely product-led growth companies in the scale-up phase. They've moved past startup scrappiness but haven't yet built massive custom tooling like enterprises. They care deeply about security, uptime, and measurable customer experience. The Docker Hub correlation particularly signals companies shipping software products themselves, meaning they understand technical customers and need support teams that can handle complexity.

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