Companies that use Twilio

Source: Analysis of Linkedin bios of 7,437 companies that use Twilio

I noticed that Twilio's customers span an incredibly diverse range of industries, but they share a common thread: they need to communicate directly with their end users at scale. These companies are building customer-facing platforms, whether that's healthcare apps connecting patients with providers, real estate platforms coordinating buyers and agents, financial services managing transactions and alerts, staffing firms matching workers with shifts, or SaaS platforms engaging their users. They're not just sending occasional messages. They're building communication into the core of their product experience.

The company stages vary widely, but I see three distinct clusters. There are well-funded growth companies (Series A through C, like BrightInsight with $101M and restor3d with $104M) that are scaling rapidly. There are established enterprises with thousands of employees operating at massive scale (Agoda, Red Robin, Entrust). And there are nimble startups and SMBs with 10 to 200 employees building focused solutions. What unites them is that they're all operationally active and serving real customers today, not pre-revenue experiments.