Companies that use Docusign (verified customer list)

Mondelēz International Lloyds Banking Group Daimler Truck Financial UPS Blue Shield of California Experian Amgen TransUnion First Horizon Boehringer Ingelheim

We dug into our own data to find big companies that are using Docusign. We also asked a few employees from these companies to share us any interesting use cases they're using Docusign for.

Mondelēz International

Food & Beverage · Chicago, IL, USA · Docusign

Mondelēz International is one of the largest snack companies in the world. They make Oreo, Cadbury Dairy Milk, Toblerone, Milka, Ritz, Sour Patch Kids, Trident, and a lot more. Their products end up in over 150 countries, sold across grocery stores, gas stations, vending machines, and just about everywhere else snacks get bought.

A company that big runs on contracts. Every retailer agreement, every supplier deal, every promotional commitment between Mondelēz and the people selling their snacks needs to be drafted, negotiated, signed, and stored somewhere. Mondelēz uses Docusign for that. They've been rolling out Docusign Contract Lifecycle Management across the entire company, with the heaviest adoption on the Sales side. When a Mondelēz sales rep negotiates a deal with a retailer in Latin America, Asia, or Europe, the legal contract, the addendum, the termination letter, and the commercial agreement all run through Docusign.

Behind the scenes is a dedicated Contract Management Office that owns the platform. They train Buyers and Sales reps on how to raise contracts, run reports out of the system, and handle the migrations as more functions and regions come on board. Mondelēz also pulls API connections between Docusign and the rest of their tech stack, so contract data doesn't get stuck in a silo.

Docusign sits alongside SAP and Coupa as one of the core systems running global procurement. SAP handles the financials, Coupa handles the buying, and Docusign handles the agreements that tie it all together. The Procurement organization has a Director-level role specifically focused on keeping these systems aligned and the processes between them clean.

Mondelēz is also leaning into AI on top of Docusign. They want people who understand CLM and have hands-on experience with AI models, since a contract repository this large is a perfect place to apply automated review, clause extraction, and risk flagging.

Snacks are simple. The business of getting them onto every shelf in 150 countries is not. Docusign is a piece of the machinery that makes it work.

Lloyds Banking Group

Financial Services · London, UK · Docusign

Lloyds Banking Group is one of the largest financial services companies in the UK. Most people know it for the high-street bank, but the Group also owns a set of businesses that go well beyond banking, including a salary-sacrifice car leasing company called Tusker and a shared-ownership housing developer called Lloyds Living.

What's interesting is how Docusign shows up across these very different parts of the Group. At Tusker, customers lease electric or hybrid cars through their employer, with the cost coming out of their pre-tax salary. The whole experience runs on Salesforce and Docusign. Salesforce handles the customer relationship. Docusign handles the agreements. Tusker is also rolling out the newest Docusign Intelligent Agreement Management features and bringing in Salesforce Agentforce, which means parts of the customer journey will start being handled by AI agents instead of humans.

Over at Lloyds Living, Docusign shows up in a completely different context. Lloyds Living is the housing arm of the Group, and they run a program called Pathways that helps people buy homes through shared ownership, where you buy a percentage of a property and pay rent on the rest. Buying a home is a long, paperwork-heavy process involving solicitors, mortgage providers, surveyors, and the buyer themselves. The sales coordinators inside Lloyds Living use Docusign every day to keep all of those documents moving and signed correctly, which is what makes the difference between a deal closing in weeks versus dragging out for months.

Both stories point at the same thing. Lloyds Banking Group is treating Docusign as the standard agreement layer across the Group, no matter which subsidiary or product line it's powering. The actual contract content is wildly different. The platform underneath is the same.

Daimler Truck Financial

Financial Services · Charlotte, NC, USA · Docusign

Daimler Truck Financial is the financing arm of Daimler Truck North America. They're not financing your sedan or your SUV. They finance commercial vehicles, the Freightliner big rigs you see hauling freight across the interstate, the Thomas Built school buses picking up kids in the morning, the Sprinter vans that delivery drivers spend their days in, and the Western Star trucks pulling logging trailers down mountain roads.

Buying a commercial truck is not like buying a car. A small fleet operator picking up three new Freightliners might be financing a million dollars worth of equipment in a single deal. The numbers are big, the regulations are tight, and the contracts are long. Daimler Truck Financial built a system called F&I Pro that dealers across the US use to handle the entire transaction end to end. Credit applications, quoting, contract booking, and signing all happen inside it. Docusign is the engine that handles the signing piece.

When a customer at a Freightliner dealership in Texas decides to buy, the salesperson runs the credit decision, generates the contract, and sends it through Docusign for signature, all without leaving F&I Pro. The integration matters because in the moment of closing a sale, the last thing a dealer wants is a clunky handoff between systems. Daimler Truck Financial is currently extending the same setup to its Canadian and Mexican operations, which means the contract logic has to flex around different country-specific regulations while keeping the dealer experience consistent.

In commercial trucking, time on the lot is money lost. Docusign disappearing into the background of F&I Pro is exactly the point. The dealer doesn't think about the e-signature platform. They just close the deal.

UPS

Logistics · Atlanta, GA, USA · Docusign

UPS is one of the largest logistics companies in the world. They run package delivery, freight, supply chain services, and a healthcare logistics arm that handles some of the most sensitive shipments on the planet. Almost 500,000 employees move packages through their network every day across more than 200 countries.

UPS uses Docusign across multiple parts of the business, but one of the most interesting use cases sits inside their healthcare logistics arm. Through subsidiaries like Marken Precision Logistics and MNX Global Logistics, UPS moves things that absolutely cannot be late: a donor liver flying across the country for a transplant, radioactive cancer therapy doses with hours of shelf life, medical devices that a hospital is waiting on. When a new pharmaceutical or hospital customer comes on board, the implementation team uses a workflow that pulls Salesforce, Conga, and Docusign together to push agreements out and get accounts opened. The faster that paperwork closes, the faster a new customer can start shipping their most critical material through the UPS network.

Docusign also powers the legal operations behind The UPS Store, the retail subsidiary that franchises out the 5,300 independently owned shipping locations across the US and Canada. The in-house legal department uses Docusign eSignature and CLM+ to manage franchise agreements, amendments, regulatory filings, and the constant flow of transactional documents that keep the franchise system running. Every time a new owner signs up to open a UPS Store, paperwork goes through Docusign.

For a company that built its reputation on physical movement, a lot of what makes UPS work today is digital paperwork moving just as fast.

Blue Shield of California

Health Insurance · Oakland, CA, USA · Docusign

Blue Shield of California is a nonprofit health plan with nearly 6 million members across the state. They process the paperwork that comes with health insurance: enrollments, broker agreements, employer group contracts, and the constant flow of forms that keep coverage flowing for individuals, families, and businesses. As of early 2025, Blue Shield became part of a larger parent organization called Ascendiun.

The most interesting use of Docusign at Blue Shield is on the enrollment side. Most people who get health insurance in California don't sign up directly. They go through a broker, and the broker hands them a stack of forms to fill out and sign.

Blue Shield has a dedicated team of Docusign developers whose job is to make sure that whole experience runs smoothly. Every year before open enrollment season, they work with the legal department to update all the forms brokers will use, configure the templates inside Docusign, and make sure new applications flow correctly into the rest of Blue Shield's systems. If a broker in San Diego enrolls a family of four next week, that paperwork is flowing through code this team built.

Docusign also shows up on the procurement side of the business. Every time Blue Shield needs to bring on a new vendor, whether that's a software company, a consulting firm, or a healthcare service provider, someone has to draft a contract, negotiate the terms, and get it signed.

The Procurement team uses Docusign to manage that whole cycle, from first draft through final signature. The size of the company means there are a lot of these contracts moving at any given time, and the Procurement organization is starting to use AI to speed up the drafting and review work.

Health insurance is famously paperwork-heavy. Docusign is one of the tools that makes a lot of that paperwork move faster, both for the brokers signing up new members and the procurement teams negotiating with vendors behind the scenes.

Experian

Data & Analytics · Dublin, Ireland · Docusign

Experian is a global data and analytics company. Most people know them as one of the three big credit bureaus, but the business goes much further than credit reports. They work in fraud prevention, healthcare data, marketing analytics, automotive data, and employer services like income and employment verification. They're a FTSE 100 company headquartered in Dublin with 22,500 employees in 32 countries.

Experian uses Docusign as the contract layer that sits underneath their sales engine. When an Experian salesperson closes a deal with a bank or a lender, the contract gets generated out of Salesforce, priced through Salesforce CPQ, sent through Docusign for signature, and the resulting data flows back into Salesforce. The whole sequence is automated end to end, which matters when your sales team is closing thousands of contracts a year across 32 countries.

Behind that automation is a dedicated Docusign team. Their Corporate Sales Systems group has Docusign CLM developers and a product owner whose entire job is keeping the platform running smoothly. They build out the forms and templates that sales teams use, maintain a clause library that legal can pull from, configure approval workflows for non-standard deals, and handle the integrations that connect Docusign to Salesforce. When something breaks, they're the ones fixing it.

The day-to-day admin gets handled by sales operations teams sitting in Malaysia. They manage contract creation and renewals across the Australia and New Zealand market, oversee evergreen contracts, and handle the reconciliations that come with running thousands of active customer agreements. If an Australian bank renews their Experian credit data feed next month, the paperwork is moving through this team's Docusign workflows.

Underneath the data and analytics business that Experian is known for, there's a contract machinery making sure every customer relationship is on paper, signed, and tracked. Docusign is what holds that part of the company together.

Amgen

Biotech · Thousand Oaks, CA, USA · Docusign

Amgen is one of the largest biotech companies in the world, with about 40,000 employees focused on developing medicines for cancer, heart disease, inflammation, and rare diseases. They were one of the founders of the biotech industry back in 1980 and they're still one of the biggest names in it.

Drug companies live and die by paperwork. Every clinical trial agreement, every research collaboration with a university, every material transfer between Amgen and an outside lab, and every contract with a manufacturing partner has to be drafted, signed, tracked, and stored in a way that holds up to regulators. Amgen uses Docusign as the e-signature backbone for a huge amount of that paperwork.

What makes their setup different is the regulatory weight that gets piled onto it. Most companies use Docusign for sales contracts and HR forms. Amgen has to make sure every Docusign workflow meets pharma rules like FDA 21 CFR Part 11, the European e-signature regulation eIDAS, EU Annex 11, and GxP, which is the umbrella term for all the quality standards that govern how medicines get researched, manufactured, and distributed. If Amgen's Docusign setup ever fails an audit, the consequences ripple all the way back to whether their drugs can stay on the market.

To handle this, Amgen has dedicated Docusign teams sitting in Lisbon and Hyderabad. They run the platform day to day, configure templates, build out approval workflows, integrate Docusign with the rest of the enterprise stack, and most importantly produce the validation paperwork that proves to auditors the platform is doing what it's supposed to do. They write the standard operating procedures, the runbooks, and the test evidence that backs up every change.

Drug discovery is famously slow. Anything that speeds up the paperwork without compromising compliance is a real win. Docusign is one of the tools doing that quiet work in the background.

TransUnion

Credit Reporting · Chicago, IL, USA · Docusign

TransUnion is one of the three big credit reporting agencies, alongside Equifax and Experian. They have offices in 30 countries and around 17,000 employees. Most of their business is selling credit data and analytics to banks, lenders, telecoms, insurers, and retailers, who use it to decide who to extend credit to and how to price it.

Behind the scenes, TransUnion runs a serious Docusign CLM operation. Their CLM ecosystem engineering team has people in Chennai, Bengaluru, Pune, Hyderabad, Costa Rica, and the US, and they support roughly 2,000 sales, operations, and legal users around the clock across 30 countries. The platform is tightly integrated with Salesforce, so when a sales rep wins a deal, the contract data flows automatically into the CRM and the renewal cycle starts ticking.

What makes this setup interesting is the volume and the pace. TransUnion sells to thousands of customers globally, from neighborhood credit unions to giant multinational banks. Each one needs a contract, often with custom redlines, regional legal terms, and product-specific addendums. Their legal operations group has a dedicated team in Costa Rica handling contract reviews and redlines for the Fraud Solutions business alone, with its licensing agreements, NDAs, and pricing agreements.

For a company whose entire reason for existing is making trust possible in commerce, it's fitting that the paperwork that opens every customer relationship runs through a tool built on the same idea.

First Horizon Bank

Banking · Memphis, TN, USA · Docusign

First Horizon is a regional bank headquartered in Memphis, with around $82 billion in assets and branches across 12 states in the southern US. They do consumer banking, commercial banking, wealth management, mortgages, and capital markets, mostly for customers in Tennessee, Louisiana, North Carolina, Florida, and the surrounding states.

First Horizon runs more than just e-signature on Docusign. The bank also uses Docusign's web forms, remote online notarization, and electronic vaulting capabilities. With remote online notarization, First Horizon can let a customer get a document notarized over a video call, which matters enormously for mortgage closings. With electronic vaulting, First Horizon stores the original electronic mortgage note in a tamper-evident digital vault, where it works as a legally recognized financial instrument the bank can sell or transfer to other lenders.

For the wealth management business, Docusign is the front door of every new client relationship. When someone walks into a First Horizon branch in Knoxville or Baton Rouge or Fort Lauderdale to open a brokerage or trust account, the client specialist supporting their advisor pulls executed documentation back through Docusign. The same pattern repeats across dozens of branches in the southern US, with the platform handling the regulatory paperwork that wealth advisors used to chase down by paper, fax, or in-person signature.

Banking has always run on signed pieces of paper. First Horizon has spent the last few years quietly turning all of that paper into a digital flow, with Docusign as the spine.

Boehringer Ingelheim

Pharmaceuticals · Ingelheim am Rhein, Germany · Docusign

Boehringer Ingelheim is a German pharmaceutical company with about 54,000 employees, headquartered in Ingelheim am Rhein. They make prescription medicines for humans and they're also the second-largest animal health company in the world, making vaccines and treatments for livestock and pets. Unlike most pharma giants, Boehringer is privately held by the founding family.

Boehringer's global e-signature platform is run by a small team out of Wrocław, Poland, sitting inside their Global Business Services group. Pharma is one of the most heavily regulated industries on earth, which means every signed document touching a drug or vaccine has to hold up if a regulator ever comes knocking. The Wrocław team's job is to make sure that every change to the Docusign platform, every new template, every new workflow, gets tested, documented, and signed off in a way that satisfies auditors years down the line.

The other complication is that e-signature laws are different in every country. A signature that's legally valid in Germany might not be valid in Brazil. Some documents need extra layers of identity verification, like a customer holding up a passport on a video call before they sign. The Wrocław team has to figure out which rules apply to which document in which country, and configure the platform accordingly.

The platform stretches across the whole company. Animal health sites in the UK and Georgia run quality paperwork and supplier audits through Docusign. HR teams in Poland push employment contracts and separation agreements through it for employees across Europe. The US HR team in Connecticut handles severance through the platform, and Medical Affairs in Canada uses it for contracts with doctors, advisory boards, and medical speakers.

Boehringer makes products that go inside human bodies, animal bodies, and through tightly regulated supply chains. Docusign sits underneath all of it as the digital paper trail.

If you sell a Docusign alternative, a CLM platform, an e-signature integration, or implementation services for any of the above, the question that matters is which industries are actually living on Docusign versus which ones barely touch it. Generic "enterprise" targeting wastes pipeline. We pulled tech stack data on 9.5 million company domains, identified the ones running Docusign, and ranked every sector by how many times more likely it is to be a Docusign customer than the average company. The result is a target list: which verticals to put at the top of your outbound, and which ones to deprioritize.

Why we are not just ranking by popularity

Ranking sectors by raw Docusign customer count gives you Software Development first, then Construction, then Real Estate. Other analyses do exactly this. Those sectors have a lot of companies in general, so of course they have a lot of Docusign customers.

The multiplier below answers what actually matters: a company in this sector is how many times more likely to be a Docusign customer than the average company across all 9.5 million domains we track.

Sectors most likely to use Docusign

Multiplier = how many times more likely a company in this sector is to be a Docusign customer compared to the average company across 9.5 million domains in our dataset.

What this tells us

Banking tops at 20x, in a league of its own. Roughly 1 in 15 banks in our dataset is a Docusign customer. The next-highest sector is at half that rate. This isn't subtle: banking is built on signed paper. Loan agreements, account openings, mortgages, KYC documentation. If you sell into banks, your competitor is almost always Docusign by default.

Insurance, Biotech Research, Utilities, and Pharma cluster around 9-10x. The common thread isn't tech-savviness or company size, it's that the core artifact of the business is a signed legal document. Insurance policies, clinical trial agreements, utility service contracts, new drug applications. These are all sectors where the workflow ends in "and then someone signs."

Financial Services at 7.8x is the largest absolute population in the top tier. 2,713 customers across 108,000 companies. If you're sizing the addressable market for a Docusign-related product, this is your biggest single bucket.

Software Development at 4.3x is notable for being weaker than you might expect. Other tools we have data on (HubSpot, for instance) hit 9.6x in Software. Docusign doesn't: it's a cross-industry tool with stronger pull in regulated verticals than in tech itself. Tech companies sign contracts but not nearly as many as banks or insurers.

Law Practice at 5.4x is lower than you'd guess. Lawyers obviously sign things, but they also have specialized contract management tools (Ironclad, Clio, NetDocuments) that often replace or wrap Docusign. The penetration is real but not dominant.

Analysis based on tech stack data across 9.5 million company domains analyzed by Bloomberry.com. Multiplier calculated as observed Docusign adoption rate divided by expected adoption rate based on full dataset baseline. Docusign's own domain was excluded. For those very technical, we ran Elasticsearch significant terms aggregation queries on our index.