Companies that use Microsoft 365 (customer list)

We dug into our own data to find which companies are using Microsoft 365 in production. We also asked engineers working in these companies to tell us how they're using Microsoft services, and what their major focus is right now (ie. AI pilots). Here are real-world examples of how the biggest companies in the world are using Microsoft 365.

ABN AMRO

Banking · Amsterdam, Netherlands · Microsoft 365

ABN AMRO is one of the largest banks in the Netherlands, serving personal, business, and corporate customers across the country and internationally. About 30,000 employees use Microsoft 365 every day to do their work.

What's interesting at ABN AMRO is that they treat Microsoft 365 like a product they're building, not a tool they're using. There's a dedicated M365 DevOps team that owns the whole thing from end to end, with engineers in the Netherlands and India working together on a single platform serving the entire bank.

Because ABN AMRO is a regulated bank, a lot of the work goes into making sure the platform is safe to use. The team spends real effort on security and compliance, using Microsoft Purview and Entra ID to control who can access what and to track sensitive data as it moves through Teams, SharePoint, and email. They also use PowerShell and Azure pipelines to automate routine tasks, which keeps things consistent across a tenant this large.

That foundation matters because of where ABN AMRO is heading next. The bank is rolling out Microsoft 365 Copilot, and that's where the platform team's work really pays off. Before Copilot was switched on broadly, the team had to make sure the underlying access controls and compliance settings were configured properly, because a poorly governed Copilot inside a bank could surface customer data to the wrong employees. The Copilot rollout is essentially built on top of the security work already done.

The picture at ABN AMRO is a regulated bank treating Microsoft 365 as serious financial infrastructure, with a real engineering team behind it, a real governance discipline, and Copilot now being layered carefully on top of all of it.

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Morgan Stanley

Financial Services · New York, NY · Microsoft 365

Morgan Stanley is one of the world's largest investment banks and financial services firms, with around 80,000 employees serving clients in more than 40 countries. They handle wealth management, investment banking, and securities trading at a massive scale.

What's interesting at Morgan Stanley right now is how aggressively they're building on top of Microsoft 365 Copilot. Most companies are still asking whether to turn Copilot on. Morgan Stanley is well past that. They're building custom integrations that wire Copilot directly into the firm's internal systems, so an analyst or a banker can ask the AI a question and get back an answer that actually pulls from Morgan Stanley's own data.

The way they do this is through something Microsoft calls Copilot connectors and agents. A connector lets Copilot reach into a system the bank uses internally. An agent is a custom AI assistant the bank builds for a specific job. Morgan Stanley has whole teams dedicated to this, with engineers working in New York, Montreal, Bengaluru, Mumbai, and Budapest. They build the agents using Microsoft's tools like Copilot Studio and the Power Platform, and they integrate them with internal systems like ServiceNow.

Doing this at a bank is harder than doing it almost anywhere else. Every connection between Copilot and an internal system has to be governed carefully, because if Copilot pulls in the wrong client data or surfaces something to an employee who shouldn't see it, the bank has a serious compliance problem. So Morgan Stanley runs the whole AI program alongside Microsoft Purview for data protection, plus its own internal AI governance frameworks that monitor how the agents behave and whether they're producing reliable answers.

There's even a dedicated function for testing the AI. Morgan Stanley has engineers whose job is to run automated quality checks on Copilot and the agents, looking for things like hallucinations and accuracy drift, and benchmarking the firm's AI tools against models from Anthropic, OpenAI, and Google. That kind of evaluation work is rare outside of AI labs, and it tells you how seriously the firm takes the reliability question.

The whole picture is a 90-year-old Wall Street institution treating AI infrastructure the way it treats trading infrastructure: with engineering rigor, dedicated teams, and a real governance layer underneath.

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MUFG

Financial Services · Tokyo, Japan · Microsoft 365

MUFG (Mitsubishi UFJ Financial Group) is one of the world's largest banks, headquartered in Tokyo with around 120,000 employees serving clients in more than 40 countries. They handle commercial banking, securities, asset management, and a lot more.

What's interesting at MUFG right now is how seriously they're investing in getting employees to actually use Microsoft 365 Copilot, not just turning it on. Most banks treat Copilot as a license you hand out. MUFG is treating it as a behavior change problem, and they've built a whole organization around solving it.

The way it works is they've split the program into two halves that work together. On one side, there's a team of engineers building Copilot agents and Power Platform automations, which are little custom AI assistants that can do specific jobs for employees, like answering common questions or kicking off a workflow. On the other side, there's an adoption team whose entire job is making sure employees actually find these tools and use them.

The adoption team runs training sessions, office hours, and a champions network where each business unit has a power user who helps their colleagues. They also maintain a self-service learning hub built on SharePoint. Adoption gets measured the same way the bank measures other things that matter, with KPIs around active users, time to first value, and reduction in repeat support tickets.

The trickier piece is governance. MUFG operates across multiple Microsoft 365 tenants because different regions have different regulators, so a dedicated governance function sets the rules for what Copilot agents are allowed to access, which connectors employees can use, and how sensitive customer information is protected through Microsoft Purview. The whole model is built on letting employees build their own automations, but only inside guardrails that satisfy the bank's regulators.

Looking ahead, MUFG is starting to build more advanced AI agents on Azure AI Foundry, which is Microsoft's developer platform for production-grade AI. This is the bank gradually moving from "use Copilot to summarize your emails" to "build custom agents that handle specific banking workflows." The adoption team and the governance team will both have to evolve as this happens, and that maturity arc is essentially the story of M365 at MUFG right now.

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Goldman Sachs

Financial Services · New York, NY · Microsoft 365

Goldman Sachs is one of the world's most powerful investment banks, with around 70,000 employees across offices in every major financial city on the planet. They handle investment banking, securities trading, wealth management, and a lot more.

What's interesting at Goldman Sachs is that they treat Microsoft 365 less like an office tool and more like part of the firm's core trading infrastructure. They have a dedicated engineering organization called Workplace Solutions Engineering, and the way they describe themselves internally is "the single front door" for any team that wants to build something on top of M365. If you're at Goldman and you have a workflow that needs approvals, routing, exception handling, or integration with another system, this is the team that designs it.

The reason that matters is the kind of work this team is actually doing. They're systematically taking Goldman's old desktop-based workflows, the kind of thing where a banker had a spreadsheet macro running on their laptop with sensitive data, and rebuilding them as cloud-orchestrated solutions on Microsoft 365 and Power Platform. That work pulls the firm off legacy desktop dependencies and onto Windows 365, Microsoft's cloud PC service, which is a major shift in how a regulated bank thinks about its endpoints.

Layered on top of that is the AI work. Goldman has a separate Microsoft 365 Copilot engineering team responsible for getting Copilot deployed at scale across the firm. Doing that at a bank means more than turning a feature on. The team has to figure out how Copilot interacts with Microsoft Purview for data classification and protection, how identity and access controls in Microsoft Entra ID govern who can see what, and how the firm's regulators view AI assistants having access to internal data. Everything gets pressure-tested before it reaches an employee.

There's also a specialized Microsoft Entra ID engineering team that runs Goldman's identity infrastructure. These engineers work directly with Microsoft product managers, not just Microsoft support. That's a different posture from most banks. Goldman is influencing how the platform itself evolves, not just consuming it.

The whole picture is a bank treating Microsoft 365 as serious financial infrastructure, with the same engineering rigor it applies to its trading systems, its risk systems, and the rest of the technology that makes the firm run.

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ING

Banking · Amsterdam, Netherlands · Microsoft 365

ING is a Dutch bank with around 70,000 employees serving customers across more than 40 countries. They're known as one of the more digitally progressive banks in Europe, and that ethos carries through into how they run their internal technology.

Microsoft 365 is ING's global collaboration platform, and they run a dedicated engineering practice around it. The team is responsible for keeping M365 services running reliably, securely, and at the pace of a bank that moves fast.

One thing that stands out about ING's approach is their relationship with Microsoft. The M365 engineering team works directly with Microsoft's product teams, not just as a customer using what's available, but as a partner feeding back on features and requesting improvements. For a bank of ING's size, that kind of direct engagement with the vendor gives them influence over how the platform evolves.

The security dimension is also notable. ING's M365 practice actively manages endpoint vulnerabilities, meaning they track security weaknesses across the devices employees use, coordinate how and when fixes are rolled out, and communicate with affected users. In a regulated banking environment where a security gap can have serious consequences, that level of operational discipline around device management is part of running M365 responsibly.

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PayPal

Financial Technology · San Jose, CA · Microsoft 365

PayPal is one of the world's largest digital payments platforms, with around 36,000 employees serving consumers and merchants in roughly 200 markets. They process billions of transactions a year through PayPal, Venmo, and Xoom.

What's interesting at PayPal is that they're running a hybrid productivity suite: Microsoft 365 alongside Google Workspace. Most companies pick one and stick with it. PayPal runs both at the same time, and that creates a much harder engineering problem than just operating one or the other. Email, file storage, chat, video conferencing, and identity all have to work whether an employee is in Outlook or Gmail, in SharePoint or Drive, in Teams or Meet.

So PayPal has built a dedicated engineering team whose entire job is making the two ecosystems coexist. They run M365 with Teams, SharePoint Online, and Exchange Online as core services, integrate with Slack for chat, and keep Google Workspace running in parallel. Identity ties the whole thing together through Active Directory and Microsoft Entra ID, with hybrid sync, conditional access, and multi-factor authentication built in. The engineers also automate the platform heavily with PowerShell so a tenant this large can be managed without manual work pile-up.

Security and compliance shape everything because PayPal handles payments. The team runs Microsoft Purview for data classification and protection, plus mail security through DMARC, DKIM, and SPF to stop email impersonation. They also handle eDiscovery requests for legal and regulatory matters, pulling data out of both Microsoft 365 and Google Workspace through Relativity, which is a tool that helps lawyers process and review electronic evidence. That's a notable detail because it tells you PayPal gets enough legal and regulatory inquiries that running eDiscovery is a full-time function.

The whole picture is a payments company treating M365 less like office software and more like core financial infrastructure, with the engineering rigor and compliance posture you'd expect from a regulated business.

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Amazon

Technology & E-Commerce · Seattle, WA · Microsoft 365

Amazon is one of the world's largest companies, spanning e-commerce, cloud computing, logistics, and entertainment. Over 750,000 people work there globally.

Microsoft 365 is part of how Amazon's internal workforce stays connected and productive, and Amazon runs a dedicated engineering practice around SharePoint Online and OneDrive in particular. The practice is responsible for building and operating the document collaboration and file storage systems that employees use every day, at a scale that few organisations in the world can match.

What makes Amazon's story particularly interesting is one specific application: Amazon Leo, the company's satellite internet project. Amazon Leo is building a constellation of low Earth orbit satellites to bring affordable broadband to underserved communities worldwide. The project operates in a GCC High environment, which is a specially hardened, US government-compliant version of Microsoft 365 used by defence contractors and organisations with strict national security requirements. Managing M365 in that environment requires a separate engineering practice and a much higher bar for security, compliance, and change control.

The combination of Amazon's internal M365 engineering practice and the GCC High deployment for Leo makes for a distinctive story: one of the world's most technically ambitious companies running Microsoft 365 across two very different operating environments at the same time.

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Genesys

Software · Menlo Park, California · Microsoft 365

Genesys is a software company that builds customer experience and contact center technology. Their main product is Genesys Cloud, an AI-powered platform that handles customer interactions for more than 8,000 organizations worldwide. They have around 8,500 employees globally.

What makes Genesys interesting from a Microsoft 365 perspective is that they're using their M365 environment to build AI-driven automation for their own IT work, the same kind of AI automation they sell to customers for handling customer service.

The clearest example is on the laptop side. Most companies fix laptop problems one ticket at a time: something breaks, the user calls the help desk, someone fixes it. Genesys is building automation on top of Microsoft Intune that detects problems on a laptop and fixes them without anyone calling. If a security setting drifts out of compliance, it gets corrected. If an application breaks in a known way, it gets repaired. The team uses scripting and AI tools to make the whole thing work without human involvement for routine issues.

They apply the same idea to the rest of M365. Instead of waiting for users to report problems with Exchange, Teams, or SharePoint, dedicated engineers feed data from those services into AI-powered monitoring tools that catch issues early and trigger automated fixes before they spread. Email gets a similar treatment, with a separate engineer focused on automating the operations of Microsoft Exchange and Mimecast.

Genesys also has a senior role focused entirely on rolling out AI tools like ChatGPT and Microsoft Copilot across the company. They run their own enterprise ChatGPT deployment, keep a library of approved ways to use it, and work with internal champions in different teams who help others get value out of the tools while staying inside the company's rules.

For a company that sells AI for customer service, running their own internal IT this way is effectively eating their own cooking. The operational discipline itself becomes part of what they're selling.

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Volaris Group

Software · Toronto, Ontario · Microsoft 365

Volaris Group is a software holding company. They buy small and mid-sized software companies in specific industry niches, things like court case management, dental practice software, and transportation operations, and hold them forever. They're an operating group of Constellation Software, the publicly traded Canadian acquirer that's bought hundreds of vertical software companies over the years. Volaris itself is responsible for a portion of that portfolio and has thousands of employees spread across the businesses it owns.

The interesting part from a Microsoft 365 perspective is that Volaris has built a central IT team that runs M365 for many of those acquired companies on a single tenant. The environment has more than 11,000 mailboxes, thousands of SharePoint sites and Teams, and hundreds of business applications hooked into Microsoft Entra ID for sign-on. For a company that's constantly buying new businesses, that means a constant stream of tenant-to-tenant migrations as each new acquisition gets pulled into the shared environment.

Those migrations are the day job. When Volaris buys a new company, that company comes with its own M365 tenant: its own email, its own SharePoint sites, its own user accounts, its own apps. The senior engineers handle moving all of that into the Volaris tenant without breaking anything for the people doing the actual work. That means coordinating the cutover of mailboxes, files, and identities, then connecting the new company's existing single sign-on apps so employees keep getting into the systems they need on day one.

The identity setup adds another twist. Volaris uses Okta as the front door for single sign-on across many of their applications, but Microsoft 365 itself runs through Entra ID. Keeping those two identity systems in sync, deciding which one owns what, and migrating individual apps between them is its own ongoing project. The Volaris team has been moving certain global apps from Entra to Okta and others the other way, depending on where it makes more sense for that specific application to live.

For a company whose business model is built on constant acquisitions, the M365 environment is less a static IT system and more an integration layer that keeps absorbing new companies on a regular cadence.

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Nutanix

Software · San Jose, California · Microsoft 365

Nutanix is a software company that builds cloud and data infrastructure, helping organizations run their applications and data across different cloud environments from a single platform. They have around 9,700 employees worldwide, with major hubs in San Jose, Durham, Bangalore, and offices across Europe and Asia Pacific.

Nutanix runs Microsoft 365 as the backbone of how their employees collaborate across time zones. With teams spread across the US, Germany, India, Mexico, and other locations, the platform handles the day-to-day collaboration, document storage, and email needs through Teams, SharePoint, OneDrive, and Exchange.

The most interesting piece of their M365 setup is how they treat SharePoint as an actual development platform rather than just a place to store files. Nutanix has dedicated SharePoint engineers who build custom collaboration tools using SharePoint Framework, the development kit Microsoft provides for building custom web parts and applications inside SharePoint. They also use Power Automate and Power Apps to build internal workflow tools, and they connect everything through the Microsoft Graph API to pull data across different M365 services.

On the device side, Nutanix runs a mixed environment of Mac and Windows laptops, which is unusual for a company this size and adds complexity to how they manage devices. They use Microsoft Intune for the Windows machines and JAMF Pro for the Macs, with Microsoft Entra ID handling identity and Okta sitting on top as the single sign-on layer for most other applications.

The setup reflects a company that ships software for a living and expects its own internal tools to work the same way. SharePoint isn't just a file share, it's a platform their engineers build on. The collaboration suite isn't just email and chat, it's the connective layer for a workforce that's split across continents and needs to actually function as one team.

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Johnson & Johnson

Healthcare · New Brunswick, NJ · Microsoft 365

Johnson & Johnson is one of the world's most recognisable healthcare companies, making everything from medicines and vaccines to surgical robots and contact lenses. Around 120,000 people work there across the globe.

Microsoft 365 Copilot is a major bet for J&J right now, and they've built a dedicated team around making it work at scale. The focus is on Copilot Agents, which are AI assistants that can do things on your behalf: summarise documents, pull information from internal systems, kick off approval workflows, answer questions based on company data. J&J is building these agents, deciding which ones are safe to use, and making sure they're deployed in a controlled way across the business.

That last part matters a lot in a company like J&J. Healthcare companies operate under strict rules about how data is handled, how clinical processes are documented, and how financial records are kept. Before any AI tool touches that kind of information, it has to be carefully reviewed and approved. The practice is responsible for making sure that happens, and for tracking down any AI agents that employees build and deploy without going through the proper process.

To help employees actually get value from Copilot day to day, J&J also runs an internal community through Microsoft Viva Engage, which is a social network built into Microsoft 365. Employees use it to share tips, ask questions, and show each other what Copilot can do in their specific jobs.

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Novartis

Pharmaceutical · Basel, Switzerland · Microsoft 365

Novartis is one of the world's largest pharmaceutical companies, developing medicines for conditions ranging from cancer to heart disease to rare genetic disorders. They employ around 83,000 people across more than 100 countries.

Getting new medicines to patients requires thousands of scientists, researchers, regulators, and commercial teams working together across the globe. Microsoft 365 is the platform that connects all of them, and Novartis has invested in running it at a level that matches the scale and complexity of the business.

Their M365 practice covers the full suite: Exchange, SharePoint, Teams, OneDrive, Power Platform, Viva, and Microsoft 365 Copilot. The practice also owns Novartis's entire commercial relationship with Microsoft, including enterprise licensing agreements, Copilot licensing, and negotiations over what the company pays and gets in return. At that scale, the licensing bill alone is a significant financial exercise.

The Copilot rollout is a major focus. Novartis is actively deploying Microsoft 365 Copilot across its workforce and measuring the value it delivers. That includes building the data governance frameworks that determine what information the AI can access and ensuring employees are using it in a way that meets pharmaceutical regulatory requirements.

For a company whose work involves sensitive clinical data, intellectual property, and strict regulatory obligations, getting the governance layer right on AI tools is not optional. Novartis is treating it as a core part of how the platform is run.

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Boston Medical Center

Hospitals and Health Care · Boston, MA · Microsoft 365

Boston Medical Center is a 511-bed academic hospital in Boston that serves as the largest safety-net hospital in New England. The broader health system has more than 15,000 employees and includes a health insurance plan and a network of community health centers.

What stands out about how BMC uses Microsoft 365 is how deeply it sits inside two very different parts of the hospital: the IT backbone for 15,000 staff, and the fundraising shop that brings donor dollars in the door.

On the IT side, Microsoft Teams and SharePoint are how clinical and business teams work together across the hospital, the insurance plan, and the community health centers. A dedicated administrator runs Teams, SharePoint, and OneDrive across the whole enterprise, with security controls and PowerShell automation built in to keep a hospital-grade environment running smoothly.

The more unusual story is in fundraising. BMC's development team uses Microsoft 365 alongside their donor database to process gifts, send thank-you letters, and turn donor data into dashboards. Power Automate handles the repetitive work like refreshing reports, moving files between systems, and sending out donor receipts, so staff can spend less time on manual data entry and more time on the donors themselves.

That same blend shows up at the executive level, where leaders running BMC's Health Equity Accelerator use Teams, SharePoint, and the Office apps to coordinate equity programs across hospitals, the insurance plan, and community partners. Microsoft 365 is the help desk's responsibility, the donor team's automation engine, and the executive team's coordination layer, all inside one hospital system.

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Zuyderland

Hospitals and Health Care · Sittard-Geleen, Netherlands · Microsoft 365

Zuyderland is a Dutch healthcare provider that runs hospitals, nursing homes, hospices, mental health services, and home care across the southern Netherlands. It employs about 4,800 people and serves patients from birth through end-of-life care.

What's interesting about how Zuyderland uses Microsoft 365 is the arc the company has gone on with it. They started by hiring specialists to keep Teams, SharePoint, and OneDrive running. By 2025, they were looking for a strategic owner to set the vision, manage the budget, and bring in newer pieces like Copilot and Power Platform across the whole organization.

That maturity shows up in how the platform reaches the front lines of patient care. Zuyderland built something called DigiPunt, a walk-in help desk inside the hospitals where coaches sit down with patients, family members, and staff to teach them how to use digital tools. Microsoft 365 is part of what these coaches teach, alongside the hospital's video-calling and patient portal apps.

The same coaching idea runs through the nursing homes. Quality control staff who audit patient records also double as digital coaches, helping caregivers get comfortable with Microsoft 365 and the electronic care record system. Even the hospital cleaning team requires Microsoft 365 skills as a baseline for its supervisors.

What ties it all together is that Zuyderland treats Microsoft 365 less as office software and more as a core skill they're actively teaching across every part of a hospital, from IT specialists to nurses to cleaners. The platform owner sets the strategy, and a network of coaches makes sure it actually gets used.

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MB2 Dental

Hospitals and Health Care · Carrollton, TX · Microsoft 365

MB2 Dental is a Dental Partnership Organization headquartered in Carrollton, Texas. They support more than 800 dental practices across 45 states, helping individual dentists keep their independence while sharing back-office services like HR, finance, and IT.

The interesting thing about MB2 is that they're trying to run 800+ dental offices like one company, and Microsoft 365 is the layer that makes that work. Every practice in 45 states sits on the same Microsoft cloud setup, so a hygienist in Tennessee and a billing coordinator in Texas log into the same kind of environment.

That uniformity is the whole point. MB2 hires infrastructure managers whose explicit job is to enforce one standard configuration across every location, fighting what they openly call "configuration variability." If each of the 800 practices ran their own version of M365, the company couldn't operate at all. So one team in Carrollton sets the blueprint for Azure identity, Teams, SharePoint, and Intune device policies, then pushes it out to every site.

The reach goes deep into the dental chair. The front office staff who greet patients are expected to know Microsoft 365 alongside dental software like Dentrix and Open Dental. The billing team posts payments through Excel spreadsheets that flow into the central practice management system. Even the IT asset specialists tracking laptops and licenses across hundreds of offices use Azure AD to manage who gets access to what.

What makes MB2 unusual is that this is healthcare M365 at scale, but spread across 800 small businesses instead of one big hospital. The challenge isn't running M365 for 10,000 employees in one building. It's running it the same way in 800 buildings, each owned by a different dentist who wants to focus on patients, not IT.

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PepsiCo

Food & Beverage · Purchase, NY · Microsoft 365

PepsiCo is one of the world's largest food and beverage companies, with brands including Pepsi, Lay's, Gatorade, Quaker, and Tropicana sold across more than 200 countries. Their global workforce runs to roughly 290,000 people.

Microsoft 365 is the collaboration and productivity platform for all of them, and PepsiCo has invested heavily in making the most of it. Their M365 architecture practice covers Teams, SharePoint, Exchange Online, Power Platform, and an expanding AI layer built on Microsoft 365 Copilot and Copilot Studio.

One of the most interesting parts of PepsiCo's approach is how they handle automation. Rather than having a central IT team build every workflow and application, PepsiCo gives employees across the business the tools and guardrails to build their own, using Microsoft's Power Platform. A dedicated Center of Excellence sets the standards, manages the governance, and makes sure things don't get out of hand. The goal is to spread the ability to automate work broadly, not bottleneck it.

The AI layer is equally active. PepsiCo is building AI assistants using Copilot Studio that can carry out tasks on behalf of employees, and the architecture team is responsible for making sure those tools are deployed safely, with clear rules around what data they can access and how they're used inside a regulated global company.

When PepsiCo acquires another company, the M365 team also handles the technical side of bringing that company's collaboration environment into PepsiCo's. At their scale, that is a significant and ongoing part of the job.

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Campari Group

Beverage Manufacturing · Milan, Italy · Microsoft 365

Campari Group is the Italian company behind some of the world's most recognisable drinks: Aperol, Campari, Wild Turkey bourbon, Grand Marnier, and Courvoisier cognac. Founded in Milan in 1860, they sell across more than 190 countries with around 5,000 employees and 25 production plants worldwide.

Running a global drinks business means keeping thousands of people connected across factories, offices, and distribution networks on multiple continents. Microsoft 365 is how Campari does that, and they have a dedicated Global M365 Architect whose job is to own the platform end to end.

One of the more interesting aspects of Campari's setup is how seriously they treat identity. Every employee in the company has a digital identity that determines what systems they can access, what files they can see, and what they're allowed to do. Campari connects their M365 environment to their HR platform so that when someone joins, moves between teams, or leaves, their access updates automatically. At 5,000 employees across 26 countries, keeping that accurate is a real engineering problem.

The Copilot angle is also live. Campari is rolling out Microsoft 365 Copilot and treating it as a genuine shift in how employees work, not just a new feature to switch on. The M365 Architect owns the roadmap for that, alongside the governance rules that determine how AI tools interact with company data.

For a company that has been making drinks for over 160 years, the investment in getting digital collaboration right is a telling sign of how central these tools have become to how modern enterprises actually run.

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TJX Companies

Retail · Framingham, MA · Microsoft 365

TJX Companies is the world's largest off-price retailer, the parent of TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. They run nearly 4,700 stores across nine countries with about 55,000 employees.

The interesting thing about TJX and Microsoft 365 is that they treat it less like office software and more like a product they're building. They have an entire team called Enterprise Desktop and Collaboration Services whose only job is making M365 better for the rest of the company.

What makes TJX different is the agile rhythm they bring to it. They run scrum masters, program increment planning, and product owners against the M365 platform like it's a software product. New features get prioritized, tested, and rolled out on sprints. Engineers build SharePoint web parts. Governance projects get scoped, secured, and shipped through Microsoft Defender and Purview. There's even a roadmap that includes Copilot enablement.

The platform reaches into every corner of the business too. The procurement team runs sourcing events through Excel and PowerPoint. HVAC engineers use M365 to coordinate rooftop unit replacements across thousands of stores. The loss prevention team in Australia uses it alongside CCTV and intelligence platforms to catch organized retail crime rings. Even the creative director designing internal communications for 55,000 associates relies on Microsoft 365 alongside Adobe.

For a retailer that started as a couple of off-price clothing stores, TJX has built something more like a global software shop, with M365 sitting at the center.

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Publix Super Markets

Retail · Lakeland, FL · Microsoft 365

Publix Super Markets is the largest employee-owned supermarket chain in the United States, with more than 1,400 stores across the Southeast and 200,000+ associates. The company is privately held, and every employee gets stock as part of their compensation.

What makes Publix interesting is how they spread Microsoft 365 expertise throughout the company. They built an entire internal team called Collaboration and Productivity Services, or CaPS, whose job is to make M365 work for 200,000 associates. They're not just admins keeping the lights on. They build custom apps, automate workflows, and run governance.

The internal associate portal that 200,000 Publix employees see when they log in for work is a SharePoint Online site that the CaPS team designed and maintains. They built the whole thing in-house using SharePoint Framework, React, and TypeScript, plus a layer of custom apps running on Azure that connect everything together.

But the team doesn't stop there. They also run a Power Apps Center of Excellence and a network of "champions" inside business areas across the company. The champions are regular Publix associates, not IT people, who learn how to build their own PowerApps and Power Automate flows for their teams. The CaPS team trains them, supports them, and gives them documentation.

So when a department at Publix needs a new form, a small workflow, or a way to automate a tedious process, they often don't file an IT ticket. A champion in their own department builds it. The result is a 200,000-person company where regular employees are quietly building software for each other, with M365 as the toolkit and Publix Technology as the coach.

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ICA Gruppen

Retail · Solna, Sweden · Microsoft 365

ICA Gruppen is one of the largest grocery retailers in the Nordics, with about 18,000 employees. The group runs ICA's roughly 1,300 supermarkets across Sweden, plus a bank, a pharmacy chain called Apotek Hjärtat, and a property arm.

What makes ICA interesting is that they treat Microsoft 365 like part of the store, not just the office. They hired a dedicated Product Owner whose entire job is making M365 work for the people behind the cash register and in the stockroom. That role evaluates which M365 features actually help store staff, makes sure stores can buy the right licenses, and integrates Microsoft tools with ICA's in-store system called MinButik.

ICA also takes the cost side seriously. They brought on a business analyst whose only focus is M365 license management across the whole company, working with IT, procurement, finance, and security to figure out which licenses are actually being used and where they're paying for things nobody touches. The analyst also advises business teams on how to license Power Platform solutions properly so the cost doesn't quietly explode.

On top of that, ICA is leaning hard into Copilot and generative AI inside Microsoft 365. Procurement coordinators are now expected to use Copilot to simplify documentation and contract administration. Sustainability leaders use M365 to pull together CSRD reporting and climate data. And there's a Manager of Digital Workplace Solutions whose job is rolling out generative AI agents across the whole group.

The pattern at ICA is that M365 isn't just a productivity tool sitting on corporate desktops. It's a layer of software that reaches from the executive sustainability team writing climate reports all the way down to the cashier scanning groceries, and ICA has built dedicated roles to make sure it works at every level.

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Blue Origin

Aerospace · Kent, WA · Microsoft 365

Blue Origin is an aerospace company building reusable rockets and space vehicles with the goal of making access to space routine and affordable.

Running a company that designs and operates launch vehicles requires the same discipline in its digital infrastructure as in its engineering. Blue Origin has a dedicated senior engineering practice responsible for Microsoft 365 and Identity and Access Management, treating both as interconnected systems that underpin collaboration and security across the company.

The M365 side covers the full collaboration stack, with a focus on ensuring the platform is reliable, secure, and continuously improving. The identity side is equally significant: the team owns the lifecycle of how employees get access to systems, from the moment they join to the moment they leave, using Entra ID and a Zero Trust security model. Zero Trust means the system never assumes a user or device is trusted just because it's inside the company network. Every access request is verified.

The team also partners closely with cybersecurity, infrastructure, and HR systems to keep identity and access tightly governed. That matters in an aerospace company with strict regulatory and export control requirements, where the wrong person having access to the wrong system is a serious compliance risk.

There's also an AI dimension. Blue Origin is actively incorporating AI into how their M365 and identity solutions are designed and operated, looking for ways to use it to improve system outcomes rather than just automate routine tasks.

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Air France-KLM

Airlines & Aviation · Paris, France · Microsoft 365

Air France-KLM is the Franco-Dutch airline group behind Air France, KLM, and Transavia, operating one of the largest long-haul networks in the world from Europe. Around 80,000 people work across the group.

All 80,000 of those employees use Microsoft 365 every day, across Teams, SharePoint, Outlook, and Viva. That's a significant platform to run, and the group has invested seriously in the engineering practice behind it.

What makes Air France-KLM's story particularly interesting right now is where they are with AI. Their Copilot and AI architecture practice is being built from the ground up. AI agents, Copilot Studio, governance, adoption, and security are all being designed and constructed at the same time, across a business that spans flight operations, maintenance, HR, finance, and customer service.

The practice is responsible for building Copilot Studio agents tailored to different parts of the business, connecting them to internal systems using Azure AI and Power Platform, and ensuring everything meets European data protection rules. The governance layer is a particular focus: determining which data the AI tools can access, how agents are approved before they go live, and how responsible AI principles are applied across the group.

Air France-KLM also works directly with Microsoft as part of this rollout, collaborating on how the platform evolves to meet the specific needs of a major airline operating across dozens of countries.

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The Clorox Company

Consumer Goods · Oakland, CA · Microsoft 365

The Clorox Company is the maker of Brita, Burt's Bees, Clorox bleach, Glad, Hidden Valley, Kingsford, and Pine-Sol. They have about 8,000 employees and are headquartered in Oakland, California.

What's interesting at Clorox is how seriously they're treating Microsoft 365 Copilot. They've made it a dedicated initiative with its own roadmap, governance model, and adoption strategy, rather than just turning the feature on and seeing what happens.

The Copilot program at Clorox is run hand-in-hand with the Security, Compliance, and Data Governance teams. Before Copilot was rolled out broadly, the company put real work into making sure data loss prevention rules, sensitivity labels, and access controls were configured so that when an employee asks Copilot a question, the AI can't surface something it shouldn't. The program also tracks Microsoft's Responsible AI practices and keeps Clorox's setup aligned with them.

Adoption is tracked like a real product launch. Power BI dashboards and the Microsoft Admin Center are used to measure who's actually using Copilot, which features are landing, and what kind of ROI is showing up. There's a self-service knowledge base, training programs tailored to different kinds of users, and a use case library so departments across the company can see how their colleagues are getting value from the tool.

The whole approach reflects how a 95-year-old consumer goods company thinks about AI. Brands like Clorox bleach and Pine-Sol have been around forever, but the company is moving fast on Copilot, and they decided that moving fast safely required treating it as a real program with real ownership.

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Crane Company

Manufacturing · Stamford, CT · Microsoft 365

Crane Company is a $2 billion industrial manufacturer based in Stamford, Connecticut with about 7,500 employees worldwide. They make highly engineered products for aerospace and defense (including parts on NASA's New Horizons spacecraft), fluid handling for chemical and pharmaceutical plants, and engineered materials. Crane has been around since 1855.

What's interesting at Crane is that Microsoft 365 has to run across a very decentralized company with very different worlds inside it. Each business unit (Crane Aerospace & Electronics, Crane Currency, Crane Composites, Crane Payment Innovations) has its own IT team and often its own systems. But Microsoft 365 is one of the few platforms managed globally from corporate headquarters, alongside a handful of other shared tools.

Because Crane builds products for the defense industry, Microsoft 365 has to follow strict regulations on how data is stored and who can see it. Crane actually runs two parallel versions of Microsoft's cloud, one regular and one specifically for government work, so that sensitive defense information stays in the right place. A lot of effort goes into configuring permissions and data loss rules so nothing slips between them.

The other unusual thing about Crane is something called the Crane Business System, which is a Lean operating model that runs through the whole company. The IT team participates in it the same way a factory line would, with regular kaizen events to improve how Microsoft 365 is set up and run. Even internal documentation is called "standard work."

Crane is also a company that grows by buying other companies. When they buy a new business, like the recent Reuter-Stokes nuclear sensor acquisition, getting Microsoft 365 rolled out at the new site is part of the integration playbook. There's a formal review process for major system go-lives, and Microsoft 365 fits into that same playbook.

The picture at Crane is Microsoft 365 used as the shared platform that ties together a 170-year-old industrial company that operates under heavy regulation, runs on Lean, and grows through acquisition.

State of Tennessee

Government Administration · Nashville, TN · State government services

The State of Tennessee runs the government of Tennessee. Around 43,000 employees handle everything from elections and audits to highway patrol and child welfare across all three branches of state government.

Microsoft 365 powers the day-to-day work of Tennessee's state agencies. The Department of State runs email, document management, collaboration, and identity on the platform, with a full-time Microsoft 365 Administrator keeping it all humming.

The stack covers most of what state workers touch. Exchange Online handles email, OneDrive holds files, SharePoint hosts shared docs and intranets, Teams runs meetings and chats, and Active Directory ties identity together across the whole system. Intune manages the laptops and PCs that state employees use.

Tennessee has been actively moving deeper into Microsoft 365 over the past few years. The IT team designs and executes migrations across Exchange Online, OneDrive, SharePoint, Teams, and Intune, hauling older on-premise systems into the cloud one workload at a time.

Security and compliance run through the same platform. Tennessee's IT team manages governance policies, permission groups, and access controls inside Microsoft 365, then runs regular compliance reviews to make sure state data stays protected. So Microsoft 365 isn't just where employees draft memos. It's also where the state enforces the rules that protect its data.

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State of Oregon

Government Administration · Salem, OR · State government services

The State of Oregon runs the government of Oregon. About 40,000 state employees serve roughly 4 million Oregonians across agencies handling everything from courts and corrections to environmental quality, transportation, and child welfare.

Microsoft 365 sits at the foundation of how Oregon's agencies work. Each agency runs its own tenant, but the tools are consistent: Exchange for email, Teams for collaboration, SharePoint and OneDrive for documents, and Entra for identity. The Secretary of State's office is currently architecting its M365 stack from scratch, covering security, governance, and lifecycle management across the whole tenant.

The Oregon Judicial Department goes deeper. The court system uses Microsoft 365 alongside Azure to run everything from email and Teams to mobile device management for the iPhones and iPads issued to judges and court staff. The OJD team manages Entra identities, runs conditional access policies, and configures Microsoft security tools across the platform.

Power Platform is the next layer. The Judicial Department is standing up an enterprise Power Platform tenant to build custom Power Apps, automated workflows in Power Automate, and dashboards in Power BI. The work connects directly to SharePoint, Teams, and Dataverse, turning Microsoft 365 from a productivity suite into a platform for building the apps that run Oregon's courts.

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City of Edinburgh Council

Government Administration · Edinburgh, Scotland · Local government services

The City of Edinburgh Council runs the local government for Scotland's capital. Around 19,000 staff serve 500,000 residents, handling everything from schools and social care to roads, libraries, and outdoor adventure centers in the Highlands.

To pull all that off, Edinburgh runs the council on Microsoft 365. Staff handle email in Outlook, run meetings in Teams, share documents through SharePoint, and prove who they are through Entra. The council also manages the phones and laptops its field workers carry around the city through Intune, locking down devices and pushing updates without ever needing to physically touch them.

With that much riding on the platform, Edinburgh is doubling down on resilience. The council is building proper backup and disaster recovery plans for its Microsoft 365 tenants, configuring data protection across the stack, and stress-testing the setup so a city of half a million people doesn't lose access to its services when something breaks.

Edinburgh isn't just keeping the platform running, though. It's also letting staff build on top of it. The council runs the Power Platform admin portal alongside Microsoft 365, so people across departments can spin up custom apps and automated workflows to handle council paperwork without waiting on a developer to build it for them.

That same platform reaches beyond the office and into the classroom. James Gillespie's High School includes Microsoft 365 in its Digital Literacy curriculum, where students learn Teams, OneNote, and the rest of the toolkit. Kids grow up using the same platform that runs the council before they're old enough to vote in its elections.

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BC Pension Corporation

Government Administration · Victoria, BC · Pension services for British Columbia

BC Pension Corporation manages the pensions of one in eight British Columbians. The corporation serves 718,000 active and retired members across five public sector pension plans, paying out roughly $500 million in benefits every month to over 233,000 retirees.

To handle the work behind those numbers, BCPC runs on Microsoft 365. Staff process pensions through SharePoint, collaborate in Teams, manage email through Exchange Online, and prove their identity through Entra. The corporation runs Intune to lock down the laptops staff use to access sensitive member data and pay out benefits.

BCPC builds custom software on the same platform. The IT team uses Power Platform, SharePoint Online, and Dataverse to spin up apps that automate pension workflows, internal processes, and the kind of paperwork that piles up in any large organization. Behind that work sits a dedicated Microsoft 365 architect who sets the standards and roadmaps for the whole tenant.

Security is central to the setup. BCPC's security team monitors Microsoft 365 through Defender, manages identity through Entra, and enforces conditional access policies, multi-factor authentication, and data loss prevention across SharePoint, OneDrive, Teams, and Exchange. Given the sensitivity of pension data, every layer of the platform gets locked down hard.

Here are some examples of mid-size and smaller orgs using Microsoft 365

U.S. Financial Technology

Financial Services · Bethesda, Maryland · Microsoft 365

U.S. Financial Technology, or U.S. FinTech, is the company behind the largest mortgage securitization platform in the world. They handle around 70% of mortgage-backed securities in the market, supporting the Uniform Mortgage-Backed Security issued by Fannie Mae and Freddie Mac. Based in Bethesda, Maryland, they're a mid-sized company with about 330 people, but they sit at the centre of one of the most important financial markets in the world.

What's interesting about their Microsoft 365 setup is how tightly it's woven into their AI strategy. They're integrating Microsoft Copilot, Security Copilot, and ChatGPT directly into their M365 and AWS environment, so employees are using AI tools inside their everyday workflows rather than having them sit off to the side as separate products. They've put real engineering effort into wiring those tools into Exchange Online, SharePoint, and Teams, with conditional access and identity controls from the M365 side governing who gets access to which AI capabilities.

The other standout is their Microsoft Teams Room setup. They run hybrid collaboration through Teams Rooms built on Crestron devices, UC Engines, and conference room cameras with multi-display configurations, specifically for executive townhalls and regular cross-office meetings. For a distributed company operating critical market infrastructure, a reliable hybrid meeting experience is not a nice-to-have.

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Sound Transit

Urban Transit · Seattle, Washington · Microsoft 365

Sound Transit is the public transit agency for the Seattle region, running light rail, commuter rail, and express buses across the central Puget Sound area. If you've taken the light rail from Seattle to the airport, that's them. They employ around 1,800 people and are in the middle of the biggest expansion of their network in history, eventually stretching light rail all the way from Everett down to Tacoma.

What's fun about their Microsoft 365 setup is that they've turned regular employees into their own app builders. Instead of every internal tool going through the IT department, Sound Transit runs what they call a Citizen Developer programme. Using Power Platform, the tool-building side of M365, non-developers across the agency build their own little apps and automated workflows to solve whatever annoying problem is in front of them that week. Think of it like giving everyone a toolbox and teaching them how to use it, rather than making them submit a ticket every time a shelf needs putting up.

That only works if someone's set up proper guardrails behind the scenes, and Sound Transit has. They've built governance, shared standards, and a learning community around the programme, so all the citizen-built apps stay consistent and don't turn into a tangled mess five years from now. For a public agency spending taxpayer money, that combination of giving people real tools and keeping the whole thing organised is genuinely hard to pull off, and they've done it.

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VoltaGrid

Utilities · Houston, Texas · Microsoft 365

VoltaGrid is a fast-growing American power generation company based in Houston, Texas, with around 500 employees. They specialise in mobile power generation for demanding use cases, particularly energy operations and AI workloads like data centres. It's a relatively young company operating in a space where speed, reliability, and security all matter a lot.

What's interesting about their Microsoft 365 approach is that they explicitly treat it as engineering rather than administration. M365 isn't just the email and Teams system for VoltaGrid. It's a foundational identity and security platform that sits at the core of how the company runs, built around zero trust principles from day one. They've gone deep on the E5 security stack, with Defender, Purview, conditional access, and Intune all wired together rather than used in isolation.

The other unusual piece is how M365 plugs into the rest of their stack. They're integrating it with SIEM platforms, endpoint security tools, UKG for HR, and operational technology environments, which is the industrial equipment side of the business. Most companies keep corporate IT and operational technology carefully separated. VoltaGrid is deliberately bridging them through Microsoft 365, so identity and access controls extend all the way from the office into the equipment running in the field.

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Gemeente Hengelo

Government · Hengelo, Netherlands · Microsoft 365

Gemeente Hengelo is the municipal government of Hengelo, a Dutch city of about 81,000 people in the Twente region. They employ roughly 940 staff and provide the full range of services a city runs, from planning and permits to social services and public works. They also share IT services with several neighbouring municipalities.

The interesting thing about how Hengelo runs Microsoft 365 is that they treat it as a product rather than an IT service. They have a dedicated Product Owner role for M365 specifically, with a proper backlog, roadmap, and stakeholder engagement model. Decisions about how Exchange Online, SharePoint, Teams, and Power Platform get rolled out and configured go through product thinking rather than ad hoc IT tickets.

A big part of that role is adoption. Rather than just deploying new M365 features and hoping people use them, they actively measure adoption data, run champions programmes, coordinate with key users, and deal with change fatigue head-on. In a municipal government, where employees often have decades of tenure and established ways of working, that structured approach to getting people onto new tools is what makes the difference between a shiny rollout and an actual productivity improvement.

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Midsona Deutschland

Manufacturing · Ascheberg, Germany · Microsoft 365

Midsona Deutschland is a German organic food company with about 46 employees locally, part of a larger Swedish group. They're behind brands like Davert, a pioneer in German organic food since 1984, and Urtekram, a Danish natural cosmetics line. For a small company, they punch above their weight in the European organic market and supply both their own brands and private label customers.

What's genuinely interesting is that a company this size is running a structured Microsoft Copilot rollout. They're building a grassroots training programme, with foundation-level sessions on Teams and other M365 tools, plus dedicated floor support where someone sits with employees at their desks to answer questions in the moment. The goal is to get Copilot actually embedded into how people work, not just licensed and forgotten.

They're also building out a proper knowledge base with step-by-step guides, short videos, and best practices that grows based on what people actually ask. For a 46-person organic food maker, this level of thought around AI adoption in everyday office work is unusual. Most small businesses either ignore AI tools or just hand out licenses. Midsona is treating the Copilot rollout as a real change programme, which is how you actually get value out of it.

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Höegh Evi

Energy · Oslo, Norway · Microsoft 365

Höegh Evi is a Norwegian energy infrastructure company that operates floating LNG terminals. Those are essentially giant ships that act as gas import terminals, providing flexible energy infrastructure to countries that need it without the cost and time of building permanent onshore terminals. They employ around 900 people split between office-based staff and seafarers, with operations in Norway, Germany, Lithuania, the UK, USA, Singapore, Indonesia, Egypt, Colombia, Brazil, Jamaica, and the Philippines.

What's interesting about their Microsoft 365 setup is that it has to serve two very different populations. On one side, you have corporate staff in offices around the world collaborating on engineering designs, contracts, and regulatory filings. On the other, you have seafarers on vessels, often at sea, who still need access to Teams, Exchange Online, OneDrive, and the documents they need to do their jobs. Getting M365 to work reliably across that split, with intermittent connectivity and wildly different usage patterns, is genuinely hard.

The other unusual piece is that they run SharePoint Online for both internal use and as an internet-facing platform. That means external partners, governments, contractors, and regulators across the countries they operate in can access specific SharePoint sites directly. Most companies keep SharePoint strictly internal because opening it up to the public internet creates a lot of governance complexity around sharing controls, DLP, and retention. Höegh Evi has gone through that work deliberately, so the platform can serve as a genuine collaboration hub with the entire ecosystem around each terminal.

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Lytx

Software · San Diego, California · Microsoft 365

Lytx is an American technology company based in San Diego, California, with around 1,000 employees. They build AI-powered video telematics for trucking fleets, which basically means dash cams and software that use machine learning to spot risky driving, protect drivers, and help fleet managers improve safety. Their systems are used by more than half of the ten largest carriers in North America, protecting around 5.5 million drivers globally.

What's interesting about their Microsoft 365 setup is how quickly they adopt emerging M365 capabilities. They're actively piloting and operationalising Microsoft Copilot, Loop, and Mesh, meaning new AI and collaboration features get evaluated, tested in small groups, and then rolled out across the company rather than ignored for years the way most enterprises tend to handle new M365 features. That takes a real investment in evaluation and change management, but it keeps their employee experience modern.

The other standout is that they manage their M365 tenant configuration as code. Rather than clicking through admin portals to change settings, they use infrastructure-as-code and configuration management approaches, so every tenant change is repeatable, auditable, and version-controlled. They also integrate Entra ID with Okta on the identity side, so employees flow cleanly between systems. For a software company that cares about engineering rigour, treating M365 like any other production platform is a natural fit.

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Minnesota Adult & Teen Challenge

Non-profit · Minneapolis, Minnesota · Microsoft 365

Minnesota Adult & Teen Challenge is a non-profit based in Minneapolis that helps people overcome addiction and build new lives. They've been doing this work for over 30 years, run multiple treatment centres across Minnesota, and employ around 470 people. The Star Tribune has voted them a Top Workplace seven years running, and Newsweek has named them one of the best addiction treatment centres in the country.

What's genuinely interesting is that a non-profit of this size is treating Microsoft Copilot adoption as a serious strategic investment. They have a dedicated Copilot and Adoption Specialist role whose whole job is to champion AI-powered productivity across the organisation. That involves identifying workflow bottlenecks with department leaders, co-designing Copilot-powered solutions, and running training programmes ranging from executive briefings to one-on-one coaching sessions.

The focus isn't just on rolling out licences. It's on measuring actual productivity gains and ROI, with feedback loops and tracking built in. They're also wiring this into broader M365 adoption, making sure Teams, SharePoint, and the rest of the stack get used properly in support of the AI rollout. For a mission-driven non-profit where every efficiency gain frees up staff time for helping people in recovery, getting AI adoption right has genuine impact beyond the usual productivity metrics.

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JN Data

Financial Services IT · Silkeborg, Denmark · Microsoft 365

JN Data is a Danish IT company that provides the technology infrastructure behind more than half of Denmark's entire financial sector. They serve around 200 banks and mortgage-credit institutions, supporting about 40,000 financial employees across the country. They employ around 1,100 people themselves, split between offices in Silkeborg, Roskilde, and Warsaw.

What's interesting about their Microsoft 365 setup is that M365 isn't just for their own employees. They run M365 as a shared Collaboration service delivered to multiple banks, with a dedicated team of 19 specialists operating multiple tenants across the Danish financial sector. That includes SharePoint Online, Teams, Exchange Online, Defender for Office 365, Copilot, Power Apps, and Power Automate, all administered through a mix of admin portals, scripts, and automated controls.

Running that multi-tenant setup for banks means they face extreme security and compliance requirements on every configuration decision. Every tenant change has to be documented, every security control has to meet Danish and EU financial regulations, and every piece of automation has to be auditable. They've built deep specialisation around areas like Microsoft Entra ID security mechanisms and Microsoft Purview compliance controls, because their customers, meaning the banks, are on the hook for any mistake. It's a rare example of M365 being operated at scale as a regulated shared service rather than a normal corporate deployment.

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