Companies that use Kustomer

Source: Analysis of Linkedin bios of 713 companies that use Kustomer

I noticed that Kustomer's customers span a remarkably wide range, but they share a common thread: they're companies that sell directly to consumers and need to manage high volumes of customer interactions. These aren't just B2B software companies. They're retailers selling everything from mattresses to fitness equipment, e-commerce platforms for printing and signs, subscription services, direct-to-consumer brands in fashion and wellness, and service marketplaces. Many operate their own e-commerce sites alongside retail partnerships, which means they own the entire customer relationship.

These companies cluster heavily in the growth stage. I see Inc 5000 mentions, venture funding in Series B through D rounds, employee counts typically between 50-500, and revenue figures suggesting they're past initial product-market fit but still scaling rapidly. Even the larger enterprises here (like ITV or Young Living) seem to be digital-first divisions or brands undergoing transformation. Very few appear to be early-stage startups, they're mostly established enough to have real customer volume but growing fast enough that customer service infrastructure matters enormously.