Companies that use Fin by Intercom

Source: Analysis of Linkedin bios of 2,773 companies that use Fin by Intercom

I noticed that Intercom Fin's customers span an impressive range of industries, but they share a common thread: they're building digital-first businesses that need to communicate at scale. These aren't traditional brick-and-mortar operations. They're SaaS platforms (like Booqable, meez, Lumin), fintech companies (YouHodler, Icon, DigiFi), ecommerce and marketplace businesses (Wild Alaskan Company, Leap), and service platforms that connect users digitally (Confetti, Ecanvasser, Delenta). Many sell software, subscription services, or operate marketplaces where customer support is critical to the experience.

Most of these companies are in the growth stage. I see lots of seed and Series A funding rounds (Confetti raised $16M Series A, Vev raised $6.1M seed), employee counts typically between 11-50 or 51-200, and they're expanding but not yet mature enterprises. They have enough traction to need professional customer support infrastructure but are still scaling rapidly. Very few are early pre-revenue startups or established Fortune 500s.