Companies that use Gladly

Source: Analysis of tech stacks from 60 companies that use Gladly

I noticed something striking about Gladly users: these are sophisticated e-commerce companies obsessed with customer experience and fraud prevention. The combination of headless CMS (Contentstack), accessibility tools (UsableNet), personalization engines (Dynamic Yield, Tealium CDP), and multiple fraud prevention platforms (Signifyd, Forter) tells me these are mature retail brands investing heavily in digital excellence.

The pairing that jumped out most is Gladly alongside both Signifyd and Forter. Having two enterprise-grade fraud prevention tools is unusual and expensive, which suggests these companies process serious transaction volume and can't afford chargebacks or fraud losses. They're running at scale. The presence of Dynamic Yield and Tealium CDP alongside Gladly makes perfect sense too. If you're personalizing every shopping interaction and unifying customer data across touchpoints, you need a customer service platform that can see that full context. Gladly's radically personal approach to support aligns perfectly with that philosophy.

My analysis shows these are marketing-led, customer-centric e-commerce businesses in the growth or mature stage. They're not startups experimenting with basic tools. The investment in accessibility compliance (UsableNet) and headless content management (Contentstack) indicates they're either large enough to face regulatory scrutiny or sophisticated enough to care about inclusive design. They're building omnichannel experiences and treating customer service as a competitive advantage, not a cost center.

Source: Analysis of Linkedin bios of 60 companies that use Gladly

I noticed that Gladly's customers are predominantly consumer-facing retail and lifestyle brands. These companies sell physical products directly to consumers, ranging from footwear and apparel (Journeys, Tory Burch, Boathouse) to home goods (London Stone, CarCovers.com) to specialty items (Halo Collar, Rad Power Bikes). Several are also media brands serving passionate audiences (Bon Appétit, Epicurious, Architectural Digest). What unites them is a direct relationship with end customers who need support throughout their buying journey.

These companies span the maturity spectrum, but most are established businesses at scale. I see large public retailers (Sephora with 42,000+ employees, Genesco with 10,000+), mature private companies with extensive retail footprints (Journeys with 800+ stores), and growth-stage venture-backed companies (Rad Power Bikes at Series D). Even smaller employee counts often mask significant revenue, as many operate lean e-commerce models serving massive customer bases.