Companies that use Crisp

Source: Analysis of Linkedin bios of 2,351 companies that use Crisp

I noticed that Crisp's customers span an incredibly diverse range of businesses, from software development companies and e-commerce platforms to healthcare providers, educational institutions, and even a national stadium in New Zealand. What unites them is that most are customer-facing businesses that need to communicate directly with their audiences. Many are B2B SaaS companies, retail brands, service providers, and agencies that handle inquiries, support requests, or need to engage customers across digital channels.

The company stages vary significantly. I see early-stage startups with pre-seed funding under $500K alongside established businesses with 50-200+ employees and no recent funding rounds. Many fall into that middle growth phase: they've found product-market fit, have meaningful revenue, and are scaling their teams and operations. The employee counts cluster around 11-50 and 51-200, suggesting small to medium-sized businesses rather than enterprise corporations or tiny startups.

Source: Analysis of tech stacks from 2,351 companies that use Crisp

I noticed that companies using Crisp tend to be growth-focused, digitally native businesses that take a sophisticated approach to understanding and engaging their customers. The combination of outbound sales tools like Lemlist alongside analytics platforms like Microsoft Clarity, PostHog, and Hotjar tells me these are companies actively experimenting with multiple acquisition channels while obsessively measuring what works.

The pairing of Crisp with Lemlist is particularly revealing. These companies aren't just waiting for inbound leads to chat with them. They're running cold email campaigns and then using Crisp to handle the conversations that result. The presence of Axeptio, a cookie consent management platform, suggests they're dealing with European customers and taking compliance seriously. Meanwhile, the high correlation with Microsoft Clarity and Hotjar shows they're deeply invested in understanding user behavior through session recordings and heatmaps, which makes sense when you're trying to optimize conversion rates across your entire funnel.

The full picture suggests these are product-led growth companies in early to mid-stage development. They're too sophisticated to be completely bootstrapped (they're investing in premium tools), but they're still scrappy enough to care about optimizing every touchpoint. The emphasis on analytics tools indicates a data-driven culture where decisions get made based on user behavior patterns rather than gut instinct. They're likely SaaS or digital product companies with transactional sales motions that blend self-service with human touchpoints.