Companies that use Chatbase

Source: Analysis of Linkedin bios of 1,320 companies that use Chatbase

I noticed that Chatbase users span an incredibly diverse range of operations, from manufacturing and construction to professional services and government agencies. These aren't primarily tech companies building software products. Instead, they're organizations that need to communicate efficiently with customers or stakeholders: insurance providers handling claims, educational institutions managing inquiries, logistics companies coordinating shipments, tourism agencies answering travel questions, and municipalities serving residents. What unites them is operational complexity and the need to handle repetitive customer interactions at scale.

These companies skew toward established, mid-sized operations rather than early startups. The employee counts cluster heavily in the 11-200 range, with many in the 51-200 bracket. Very few show recent funding rounds, and when they do, it's typically seed or Series A for actual tech companies in the mix. The majority have been operating for years or decades, with several mentioning 20, 30, or even 65 years in business. They have physical locations, warehouses, multiple offices, and established customer bases.

Source: Analysis of tech stacks from 1,320 companies that use Chatbase

I noticed that companies using Chatbase are heavily focused on digital marketing and lead generation. The combination of SEO tools, advertising platforms, and analytics software tells me these are businesses that depend on online visibility and paid acquisition to drive growth. They're actively trying to capture attention, convert visitors, and optimize every step of that journey.

The pairing of Microsoft Clarity with Chatbase is particularly telling. Companies are analyzing user behavior on their websites while simultaneously deploying AI chatbots, which suggests they're trying to reduce friction in the conversion process. They see where users get stuck or confused and use conversational AI to intervene at those critical moments. Similarly, the strong presence of Google Search Console and Yoast shows these companies are investing in organic search, likely running content marketing strategies where they need chat support to handle the influx of visitors who arrive with questions.

The advertising tools paint an even clearer picture. Companies running Facebook Ads and LinkedIn Ads alongside Chatbase are clearly in active customer acquisition mode. The presence of HubSpot Marketing Hub connects all of this together, showing these are businesses building sophisticated marketing funnels that need automated chat to qualify and nurture leads at scale.