Companies that use ScreenConnect

Source: Analysis of job postings that mention ScreenConnect (using the Bloomberry Jobs API)

I noticed that ScreenConnect purchases are being driven by IT leadership roles like IT Directors, IT Managers, and Systems Managers who are building out support capabilities. These buyers are hiring heavily for frontline support positions, with 64% of roles being IT Support Specialists. Their strategic priorities center on scaling remote support operations, managing distributed workforces, and maintaining efficient ticketing workflows. Many are building or expanding managed service provider (MSP) operations or internal IT teams to support multi-location businesses.

The day-to-day users are overwhelmingly technical support staff providing Tier 1 through Tier 3 support. I found practitioners using ScreenConnect alongside ticketing systems like ConnectWise, Freshservice, and Zenodo to deliver remote assistance for hardware, software, and network issues. They're troubleshooting desktops, managing user accounts, deploying software, and supporting both office and remote employees. The tool appears integrated into broader support ecosystems including RMM platforms, MDM solutions like Intune, and backup systems.

The pain points reveal a focus on response time and customer experience. Multiple postings emphasize "timely resolution," "fast and useful technical assistance," and being "the first point of contact." One role specifically calls for someone to provide "exceptional customer service and advanced technical support" while another seeks "persistent problem-solving" and "unwavering follow through." These companies are trying to scale support operations efficiently while maintaining high satisfaction levels across growing, often geographically distributed user bases.

Source: Analysis of Linkedin bios of 4,633 companies that use ScreenConnect

I noticed that ScreenConnect users span an impressive range of industries, but they share a common thread: they're operational businesses with physical infrastructure and distributed teams. These aren't pure software companies. They're auto dealerships like Mercedes-Benz of Sugar Land, manufacturing facilities like MWW Inc. and Katy Steel, healthcare providers running hospitals and behavioral health centers, school districts, law firms, real estate brokerages, and construction companies. They make things, serve customers in person, manage physical locations, and coordinate field teams.

These are established, mature businesses. The employee counts cluster heavily in the 51-200 and 201-500 ranges. Very few show venture funding, most funding stages are blank or list private equity or grants, indicating they're profitable, operational businesses rather than growth-stage startups burning investor cash. They've been around long enough to earn industry certifications, win awards, and build substantial client bases.

Source: Analysis of tech stacks from 4,633 companies that use ScreenConnect

I noticed something striking about ScreenConnect users: they're overwhelmingly managed service providers and IT support companies serving other businesses. The presence of Hudu, which is 250 times more common among these companies, is the dead giveaway. Hudu is documentation software built specifically for MSPs to track client networks and passwords. Combined with Microsoft Defender for Business and remote monitoring tools, this paints a clear picture of companies managing IT infrastructure for multiple clients simultaneously.

The pairing of ScreenConnect with Atlassian Jira Service Desk and Freshservice makes perfect sense for this model. These companies need robust ticketing systems to track support requests across dozens or hundreds of client organizations. When a ticket comes in, technicians use ScreenConnect to remotely access the client's systems and resolve issues without traveling onsite. ShareFile's strong presence reinforces this, as MSPs constantly need secure ways to share files with clients across organizational boundaries. The high correlation with Wistia suggests these companies are also investing in client education, likely creating tutorial videos to reduce support volume and showcase their expertise.

The full stack reveals these are service-delivery businesses with complex operational needs. They're not product-led companies building software, and they're not traditional sales-led organizations pushing a single solution. Instead, they operate more like professional services firms that need to efficiently scale their technical expertise across many clients. They're likely past the early startup phase since they're investing in proper documentation systems and enterprise-grade security tools, but the focus on operational efficiency suggests they're still in growth mode, trying to serve more clients without proportionally increasing headcount.