Companies that use Jira Service Management

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Williams Racing Rogue Credit Union Dandy Rapyd Scale AI Axiom Space CMC Markets Whatnot ICEYE

We dug into our own data to find out how some companies are using Jira Service Management in the most interesting ways. We also corroborated our data by asking employees who worked in each of these companies.

Williams Racing

Spectator Sports - Grove, United Kingdom

Williams Racing is one of Formula 1's most storied teams, with nine Constructors' Championships and seven Drivers' Championships since its founding in 1977. Today it competes as Atlassian Williams Racing, with Atlassian as its title sponsor.

Jira Service Management shows up in an unexpected place at Williams Racing: the graphics production department. The team that designs, prints, and applies the vinyl livery on the cars uses JSM to manage incoming requests, prioritize workload, and ensure graphics land on deadline. In a sport where schedules are unforgiving and every visual detail is scrutinized on a global stage, having a structured request and prioritization system isn't optional. Missing a deadline doesn't mean a late report. It means a car goes out wrong in front of the world.

Rogue Credit Union

Financial Services - Medford, Oregon

Rogue Credit Union is a member-owned financial cooperative serving communities across Oregon and western Idaho, with a mission built around member loyalty and local impact.

At Rogue, JSM is used for handling employee training requests. The Employee Development team uses it as a dedicated service desk to triage incoming requests, track training-related work, prioritize tasks, and identify recurring patterns. Every training request flows through a structured system with accountability and follow-through built in, whether that's onboarding a new hire, assigning compliance training, or responding to a department inquiry.

Most companies track training requests through email threads and spreadsheets. Rogue built a proper service desk for it instead. That means every request gets logged, prioritized, and followed through on, the same way a good IT team handles support tickets.

Dandy

Medical and Diagnostic Laboratories - Indianapolis, Indiana

Dandy is a technology company on a mission to modernize the dental industry, a market worth over $200 billion that has historically been slow to change. Backed by leading venture capital firms, Dandy builds software and digital workflows that replace the paper-heavy, manual processes that most dental practices still rely on today.

JSM is the operational backbone of Dandy's IT function. Every support request flows through it, from new hire hardware setup to day-to-day incidents, and the team is held to defined SLAs on every ticket. On top of that, Dandy is actively layering AI tools into JSM to speed up ticket resolution. The goal is simple: get employees unblocked faster so they can focus on building the product.

Rapyd

Financial Services - Tel Aviv, Israel

Rapyd is a global fintech platform that lets businesses accept and send payments in over 40 countries, connecting local payment methods across emerging and developed markets under one unified API.

Operating across multiple regions and time zones means IT support can't be a 9-to-5 operation. Rapyd runs JSM as its service desk platform across a hybrid, cloud-based global workforce, managing incidents and maintaining SLA standards across offices in Tel Aviv, Amsterdam, Singapore, London, Dubai, Hong Kong, and the US.

When something breaks for an employee in Dubai at midnight their time, the ticket needs to land somewhere with clear ownership and a defined response time. That's what JSM does for Rapyd.

Scale AI

Software Development - San Francisco, California

Scale AI provides the data, evaluation, and AI infrastructure that powers the world's leading AI models. Its customers include Meta, the US Army and Air Force, the Government of Qatar, and a long list of Fortune 500 companies.

Jira Service Management is the single system through which all IT support flows at Scale AI. Every ticket gets logged there, tracked, and resolved against clear SLA standards. For a company that helps governments and enterprises build AI systems they can trust, running a sloppy internal operation would be a contradiction. Jira Service Management is how Scale keeps its own house in order.

Axiom Space

Aviation and Aerospace Component Manufacturing - Houston, Texas

Axiom Space is building the world's first commercial space station, the successor to the International Space Station. The company also develops spacesuits for NASA's Artemis moon missions and provides commercial human spaceflight services.

What makes Axiom's Jira Service Management story interesting is where it shows up. Jira Service Management appears not in IT but in supply chain and procurement. Tracking the acquisition of aerospace components, managing change requests, and handling procurement workflows for spacecraft hardware all run through it alongside dedicated aerospace tools like Deltek Costpoint.

CMC Markets

Financial Services - London, United Kingdom

CMC Markets is a FTSE 250 online trading platform founded in 1989, serving over 2 million traders across its platforms globally. The company operates offices in London, Sydney, Singapore, Toronto, Dubai, and across Europe, offering trading in forex, indices, commodities, and equities.

Jira Service Management shows up across multiple functions at CMC. The trading application support team uses it as part of a real-time production monitoring stack alongside Nagios, Splunk, Grafana, and Geneos - running a follow-the-sun model across London and Sydney. Separately, the business operations team in Singapore uses JSM as the internal ITSM system for logging and tracking trading platform incidents and outages.

Most companies use JSM for IT helpdesk. CMC uses it as part of the operational infrastructure keeping a live trading platform running for millions of traders. When a platform goes down, every minute counts.

Whatnot

Technology - Phoenix, Arizona

Whatnot is the largest livestream shopping platform in North America and Europe, where sellers build real businesses auctioning everything from trading cards to vintage fashion in front of live audiences.

Whatnot runs Jira Service Management as its IT support platform and is actively building automations on top of it using Okta Workflows and iPaaS tools to cut down on manual work across onboarding, offboarding, and access management. The goal is straightforward: when a seller or employee hits a problem, it gets resolved fast without someone manually routing a ticket through four different systems.

ICEYE

Defense and Space Manufacturing - Helsinki, Finland

ICEYE operates the world's largest synthetic aperture radar satellite constellation, providing real-time Earth observation data to defense agencies, governments, and insurers. Its satellites capture imagery day or night, through cloud cover, making it a critical intelligence source in situations where other systems go blind.

ICEYE uses Jira Service Management as its primary service desk across global operations - every incident gets a ticket, every ticket gets an SLA, and the team tracks prioritization and resolution across all of it. With 900+ employees spread across five regions, the service desk acts as a structured system keeping distributed operations coherent.