Companies that use New Relic

Source: Analysis of job postings that mention New Relic (using the Bloomberry Jobs API)

I found that New Relic buyers are predominantly engineering leaders focused on infrastructure and platform reliability. Directors of Engineering represent 20% of roles, followed by Directors of DevOps/Infrastructure at 15%, Senior Directors at 12%, VPs of Engineering at 10%, and Heads of Engineering at 8%. These leaders are prioritizing observability, site reliability, and cloud-native transformation. They're building teams around concepts like "data-driven reliability," "proactive incident management," and "AIOps-driven monitoring."

The day-to-day users span DevOps Engineers, SREs, Platform Engineers, and Full Stack Developers who rely on New Relic for application performance monitoring, infrastructure observability, and incident response. These practitioners are "monitoring mission-critical pricing applications," conducting "root cause analysis programs," and implementing "service-level objectives and error budgets." They're creating dashboards, setting up custom alerts, analyzing JVM performance, and integrating observability into CI/CD pipelines.

The core pain points center on reliability at scale and operational complexity. Companies want to "reduce MTTR with automation," achieve "seamless connectivity across business applications," and "transform our approach to reliability from a reactive, tool-based discipline to a proactive, data-driven science." Multiple postings emphasize the need to "reduce alert noise using AIOps," "enable faster triage and remediation," and provide "unified observability" across increasingly complex, multi-cloud, microservices architectures serving millions of transactions daily.

Source: Analysis of Linkedin bios of 814 companies that use New Relic

I noticed that New Relic's customers span an incredibly diverse range of businesses, but they share a common thread: they're all running digital operations that directly impact revenue or customer experience. These aren't just tech companies. I'm seeing digital-first businesses across retail (OnBuy, Turo), financial services (Adeptia, Benepass), healthcare (Blooming Health, Arintra), travel (Explora Journeys, Virtuo), and entertainment (NBA, Jollibee Group). What connects them is that they've all built or rely heavily on software platforms, whether that's an e-commerce marketplace, a mobile app, a SaaS product, or customer-facing digital services.

These companies range from small startups with 11-50 employees to massive enterprises with 10,000-plus, but the sweet spot appears to be growth-stage companies between 50-500 employees. I'm seeing Series A through Series C funding rounds frequently, suggesting companies that have proven product-market fit and are scaling rapidly. Even the larger enterprises here seem to be in transformation mode, digitizing legacy operations or expanding into new markets.

Source: Analysis of tech stacks from 814 companies that use New Relic

I noticed that New Relic users are clearly growth-stage technology companies with distributed engineering teams that need serious visibility into their production systems. The combination of monitoring tools, visual collaboration platforms, and enterprise communication software tells me these are companies operating at scale with remote or hybrid teams that require both technical sophistication and strong internal coordination.

The pairing of New Relic with Docker Business is particularly revealing. Companies containerizing their applications at an enterprise level need robust application performance monitoring to debug issues across distributed systems. Similarly, Atlassian StatusPage appearing 138 times more frequently makes perfect sense. When you're monitoring complex systems, you need a way to communicate outages to customers. These companies care enough about uptime to both monitor it closely and communicate transparently about incidents. The strong correlation with Miro and Lucidchart suggests these engineering teams spend significant time diagramming architectures and planning system designs, which tracks with the complexity that requires New Relic in the first place.

Looking at the full picture, these companies appear to be engineering-led organizations in expansion mode. They've moved past the startup phase where basic monitoring suffices and now need enterprise-grade observability. The presence of Zoom Business and collaboration tools indicates they've scaled beyond a single office and need tooling that supports distributed work. This isn't a product-led growth motion with self-serve adoption. These are considered purchases made by engineering leaders dealing with real production complexity.