Companies that use Jira Align

These are companies that are using Jira Align. I also asked a few engineers from these companies to try to corroborate these stories.

Johnson & Johnson

Healthcare · New Brunswick, NJ · Pharmaceuticals, Medical Devices, Surgical Technology

Johnson & Johnson is one of the largest healthcare companies in the world. They make prescription drugs through their Innovative Medicine business and surgical tools, orthopedic implants, and other hospital equipment through their MedTech business.

Johnson & Johnson uses Jira Align to run the supply chain for their drug business. The team that does this decides which supply chain projects the company will fund each year, things like upgrading factory systems, rolling out new tracking software for shipments, or building tools that forecast demand for a medication.

Jira Align is where they keep the master list of these projects, the budget for each one, and how they tie back to the company's bigger goals. The portfolio leader uses it to run quarterly review meetings with executives, where they decide what to greenlight, what to pause, and where to move money around.

Inside the MedTech business, Jira Align powers the development of digital surgery products. These are tools that combine surgical hardware with software that gives surgeons real-time data during operations. Because these are medical devices, the software has to clear regulatory checks before it ships, and the release train engineers use Jira Align to coordinate dozens of engineering teams through that process at once.

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JPMorgan Chase

Financial Services · New York, NY · Banking, Credit Cards, Investing

JPMorgan Chase is one of the largest banks in the world, helping nearly half of American households and small businesses manage their money through checking, savings, credit cards, mortgages, and investing. The company has more than 228,000 employees globally.

What stands out about how JPMorgan uses Jira Align is the sheer scale. The bank runs Jira Align as the connective system for its entire Consumer & Community Banking technology organization, which serves the millions of customers behind the Chase brand. Product managers, scrum masters, agility leads, and delivery managers across the bank all work in the same tool to plan and ship.

The most interesting use sits inside Card Authorizations, the system that decides in real time whether your Chase credit card swipe goes through. The team running this critical service uses Jira Align as their single source of truth for release calendars, change controls, and dependency mapping across engineering, quality, operations, and the business. Every epic and story has to line up with a fixed release date and version, because a bad release here means declined transactions for real cardholders.

The same discipline shows up across the rest of Chase. Product teams working on the small business banking experience, the mobile app's voice and IVR system, and the Marketing Cloud campaigns that go out to customers all manage their backlogs and run their agile ceremonies in Jira Align. A senior leader can look at the tool and see how a Card Authorizations release fits next to a small business communications launch.

There's also a measurement layer on top. A data science team inside the technology organization pulls data out of Jira Align to build dashboards on developer productivity, cycle time, and the impact of AI coding assistants like GitHub Copilot. That turns the tool into both the place work gets planned and the place leaders go to see whether their engineering investments are actually paying off.

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Dell Technologies

Computer Hardware · Round Rock, TX · Computers, Servers, Storage, AI Infrastructure

Dell Technologies makes computers, servers, storage systems, and the infrastructure that powers a lot of the world's data centers and AI work. The company has roughly 127,000 employees and sells to everyone from consumers buying a laptop to enterprises building out massive AI clusters.

What's most interesting about Dell's use of Jira Align is that the company is using it to overhaul how its engineering organization actually operates. Senior product owners are being hired specifically to translate Dell's storage and infrastructure strategy into a prioritized portfolio of work and then prove the results with data pulled from Jira Align, code repositories, and other sources.

This is a real shift away from old-school engineering management. Dell wants real-time dashboards and clear narratives that tie an engineering team's output to a business outcome a leader can understand. The product owners running this work are paid up to $300,000 a year, which gives a sense of how seriously the company is taking the change.

A concrete example is Dell's AI Solutions group, which builds the systems that customers use to run AI workloads, including setups based on Nvidia hardware. Product managers there use Jira Align to maintain the backlog for the software ecosystem layered on Dell's AI platforms, prioritizing things like operating system support, container tooling, and AI runtime libraries. They also track which Nvidia configurations have been validated on Dell infrastructure, so the sales team and customers can see exactly what's been certified to work.

Dell is also weaving AI into Jira Align itself. Product owners are expected to use generative AI alongside the tool to spot patterns in delivery data, plan resources, and surface insights faster than a human could comb through the backlog manually. Other groups, like the lab security team that handles things like access controls and vulnerability management for Dell's engineering labs, use the same setup to balance moving fast on innovation with keeping risk in check.

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Cardinal Health

Healthcare Distribution · Dublin, OH · Pharmaceuticals, Medical Products, Nuclear Pharmacies

Cardinal Health is one of the largest healthcare distribution companies in the world. They move pharmaceuticals, medical supplies, and lab products from manufacturers to hospitals, pharmacies, and clinics across the country, and they also run their own line of medical products and a network of nuclear pharmacies.

Cardinal Health uses Jira Align inside their Digital Solutions Office, which is the team that decides how the company spends its technology budget. The portfolio managers there use Jira Align to track every project the digital and data teams are working on, how much each one costs, and whether it's on track.

The Digital Solutions Office is essentially Cardinal's internal investment committee for technology. They take in requests from across the business, prioritize them, hand them off to engineering teams to build, and then report back to executives on what got delivered and what value it produced. Jira Align is the system of record for all of that.

Cardinal also uses Jira and Jira Align further down the stack, on the actual delivery teams. Their agile coaches run sprint planning, backlog refinement, and release planning for teams that build internal platforms like ServiceNow, HR systems, and analytics tools. The same tooling connects the executive view of the portfolio to the day-to-day work of the engineers building it.

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Banner Health

Healthcare · Phoenix, AZ · Hospitals, Urgent Care, Home Health

Banner Health is one of the largest nonprofit hospital systems in the country. They run 33 hospitals plus urgent care clinics, family practices, home health, and hospice services across six western states, primarily Arizona.

Banner Health uses Jira Align to run their Enterprise Project Management Office, which is the central team that decides which technology projects the hospital system invests in each year. Think of it as the air traffic control tower for every IT initiative, from new patient billing systems to clinical software upgrades.

The job of the EPMO is to take the hospital's strategic priorities and turn them into a real list of projects with budgets, deadlines, and people assigned. Jira Align is where that list lives. It tracks which projects are in flight, how much each one costs, whether they are on schedule, and what risks could derail them.

Banner runs this alongside Clarity, Planview, and Smartsheet. The EPMO leader is responsible for picking which tools the hospital pays for, negotiating with the vendors, and making sure the project managers across the company are using the same playbook to report progress up to senior executives.

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Xcel Energy

Utilities · Minneapolis, MN · Electricity & Natural Gas

Xcel Energy delivers electricity and natural gas to about 3.4 million electric customers and 1.9 million gas customers across eight states in the West and Midwest. They're one of the larger utilities in the country, with around 12,000 employees.

The most interesting thing about how Xcel uses Jira Align is that they've put it at the center of a full-on transformation of their technology group. Their internal IT organization is moving away from running like a traditional support shop and toward operating like a software company that ships products on a regular cadence.

To make that shift real, Xcel runs its agile work in Jira Align so that strategy at the top of the company connects to the actual sprints happening on delivery teams. Scrum masters work inside the tool to keep their teams on portfolio standards, plan sprints, and surface risks up to leadership. Product owners use it to manage backlogs and roadmaps for the digital experiences customers touch, like the mobile app and the billing system.

One concrete example is the group building Xcel's clean energy technology, which is aiming for a carbon-free grid by 2050. They run like a startup inside the larger company, pushing new capabilities into production every week, and Jira Align is the tool that keeps that fast-moving work tied to the bigger company plan.

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Amgen

Biotechnology · Thousand Oaks, CA · Medicines for Cancer, Heart Disease, Rare Disease

Amgen is one of the original biotech companies. They make medicines for serious illnesses like cancer, heart disease, and rare diseases, and they reach millions of patients a year. The company has about 40,000 employees worldwide.

The most interesting thing about how Amgen uses Jira Align is that it sits at the center of how the company runs clinical trials. Drug development is built on clinical trials, and Amgen has organized the technology behind those trials into a set of agile product teams that all plan and ship their work through Jira Align.

Each product team owns a slice of the trial process. One team handles clinical study design and analysis, another handles real world evidence (the data collected from patients in the real world after a drug is approved), another handles risk-based quality management for active trials. Business analysts on each team write the requirements as user stories in Jira Align, and scrum masters use it to run sprint planning, big quarterly planning events, and the cross-team coordination that scaled agile calls for.

A specific example is the team that connects Amgen to its outside trial vendors. Running a global clinical trial means working with contract research organizations, labs, and imaging companies, all of whom need secure access to Amgen's systems. Lead business analysts use Jira Align to track requirements, integrations, and risks for those vendor connections, so a regulator or auditor can see a clean trail from a business need to the system that delivered it.

Beyond clinical trials, Amgen has extended the same setup to its commercial side. Teams working on the systems that support drug sales, marketing, and customer engagement (including a Salesforce platform team and a conversational AI team) all run their backlogs in Jira Align too. That gives leaders one view across both the science side of the company and the side that gets medicines to patients and doctors.

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Booking.com

TRAVEL TECHNOLOGY · JIRA ALIGN

Booking.com is one of the biggest travel platforms in the world. Millions of people use it to book hotels, apartments, flights, and other parts of a trip, which means the company is constantly coordinating huge numbers of software projects across different parts of the business.

One of the clearest ways Booking.com uses Jira Align is to keep large technical programs moving in the same direction. The company uses it to connect long term planning with day-to-day engineering work, especially for projects that span many departments at once.

That matters because Booking.com is running hundreds of moving pieces at the same time. A change to payments can affect finance systems, customer support tools, fraud checks, and the traveler experience all at once. Jira Align gives them a shared view of priorities, timelines, risks, and dependencies so those groups are not planning in isolation.

The tool also helps Booking.com shorten the gap between deciding what to build and getting work ready for development. Instead of strategy living in slide decks and engineering work living somewhere else, the company uses Jira Align to turn company goals into roadmaps, delivery schedules, and tracked execution inside Jira.

You can see this especially in complex areas like fintech and treasury systems, where Booking.com manages payment flows, financial infrastructure, and internal reporting across a global operation. Jira Align is part of how the company tracks large cross-functional programs, measures progress, and keeps leadership updated without losing sight of the technical details underneath.

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Wells Fargo

BANKING · FINANCIAL SERVICES · JIRA ALIGN

Wells Fargo is one of the largest banks in the United States. The company runs everything from consumer banking and mortgages to trading systems, payment infrastructure, and large corporate finance operations.

One of the clearest ways Wells Fargo uses Jira Align is to coordinate large banking and technology programs that involve many groups at once. The company uses it to manage planning, prioritization, and delivery across complicated projects where business, compliance, operations, and engineering all have to stay synchronized.

That becomes especially important in areas like digital onboarding and payment systems. When Wells Fargo updates the tools businesses use to open accounts or manage payments, the work moves through many checkpoints at once, including risk reviews, technical development, testing, and regulatory controls. Jira Align helps the company track those moving pieces in one place instead of spreading them across disconnected systems and meetings.

The platform also helps Wells Fargo connect long term strategy with day-to-day execution. Teams use Jira Align alongside Jira and Confluence to manage work pipelines, prioritize requests, monitor dependencies, and keep leadership updated on progress without losing visibility into the details underneath.

You can also see the same pattern in newer initiatives around AI systems and digital banking infrastructure. As Wells Fargo expands projects involving AI architecture, trading platforms, and onboarding systems, Jira Align gives the company a way to coordinate large technical programs while still keeping governance, approvals, and delivery timelines tightly managed.

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Humana

HEALTHCARE · INSURANCE · JIRA ALIGN

Humana is one of the largest healthcare companies in the United States. The company manages insurance plans, healthcare services, and digital systems that millions of people rely on to access care, prescriptions, payments, and support.

One of the clearest ways Humana uses Jira Align is to coordinate large healthcare technology programs that involve many moving parts at once. The platform helps the company keep engineering work, compliance reviews, operational planning, and business priorities connected inside the same delivery process.

That matters because healthcare systems rarely move in a straight line. A new member onboarding flow, payment system update, or AI-powered communication tool can touch customer support, internal operations, data systems, privacy controls, and patient communications all at once. Jira Align gives Humana a shared way to track dependencies, manage timelines, and keep those efforts from drifting apart.

The company also uses Jira Align heavily inside SAFe-style agile programs, especially for release planning and cross-team coordination. Instead of each group managing work in separate spreadsheets and status meetings, the platform helps Humana organize planning cycles, monitor delivery risks, and coordinate work across large distributed programs.

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