Companies that use BeyondTrust Remote Support

Source: Analysis of job postings that mention BeyondTrust Remote Support (using the Bloomberry Jobs API)

I noticed that 100% of these postings are for individual contributor roles with no leadership positions, suggesting that BeyondTrust Remote Support purchasing decisions happen at higher organizational levels not actively hiring. The roles span IT operations, end user computing, and infrastructure teams, with IT Support Specialists representing 34% of positions, followed by Systems Administrators at 16% and Systems Engineers at 11%. These departments prioritize technical support delivery, endpoint management, and security compliance.

The day-to-day users are overwhelmingly technical support staff who leverage BeyondTrust Remote Support for troubleshooting and remote assistance. I found practitioners using it to "provide frontline, first level technical support" in mixed operating environments, "troubleshoot routine product issues," and "provide technical support both in office and remotely." The tool supports help desk workflows, device management, privileged access scenarios, and cross-team collaboration for incident resolution.

The job descriptions reveal companies seeking to modernize support delivery while maintaining security. Key goals include "provide remote and site service" capabilities, ensure "systems are built for sustainability," and deliver "a consistent, high-quality experience for users across all mission environments." Organizations emphasize security with requirements for "zero trust and secure by design" principles and maintaining "a secure systems environment." These companies want efficient remote support that scales across distributed workforces without compromising compliance or data protection.

Source: Analysis of Linkedin bios of 2,017 companies that use BeyondTrust Remote Support

I noticed that BeyondTrust Remote Support attracts organizations with geographically distributed operations and complex technical infrastructure. These aren't just tech companies. They include utility providers managing energy grids across regions, healthcare systems operating multiple facilities, manufacturing companies with global production sites, government agencies serving large populations, and financial services firms. What connects them is the need to support technology remotely across many locations, whether that's Duke Energy maintaining infrastructure across six states, Qantas operating in aviation worldwide, or Paychex serving 740,000 business clients.

These are overwhelmingly mature, established enterprises. The signals are clear: most have employee counts in the thousands, many mention decades of history (Heraeus since 1660, Link Engineering since 1935), several are publicly traded with significant revenues, and they describe extensive infrastructure like multiple locations, large client bases, and comprehensive service offerings. Very few appear to be startups. Even the smaller organizations often emphasize stability and long-term relationships.

Source: Analysis of tech stacks from 2,017 companies that use BeyondTrust Remote Support

I noticed that BeyondTrust Remote Support users are predominantly large, mature enterprises with sophisticated compliance and security requirements. The presence of tools like Navex One for ethics and compliance management, combined with Proofpoint Security Training, tells me these are organizations operating in heavily regulated industries where governance isn't optional. They're likely dealing with financial services regulations, healthcare compliance, or government contract requirements that demand extensive security protocols.

The pairing of BeyondTrust PAM with Remote Support makes perfect sense because these companies are implementing defense-in-depth security strategies. They need privileged access management for internal systems and secure remote support for helping end users, creating a comprehensive access control framework. The correlation with Rubrik for data backup and recovery shows they're thinking about business continuity at an enterprise scale. When you add Workday into the mix, you see companies managing thousands of employees with complex HR and financial systems that require robust IT support infrastructure. Qualtrics appearing so frequently suggests these organizations are also heavily invested in employee experience and satisfaction measurement, which aligns with needing enterprise-grade remote support capabilities.

The full stack reveals these are established, process-driven organizations that grow through operational excellence rather than viral adoption. They're definitely not product-led startups. These companies likely have dedicated IT support teams, formal procurement processes, and multi-year technology roadmaps. They're probably generating hundreds of millions or billions in revenue with distributed workforces that need reliable, auditable remote assistance.