Companies that use Syncro

Source: Analysis of 100 job postings that mention Syncro

My analysis reveals that Syncro serves two completely different markets. In the IT services sector, leadership roles like VP of Customer Success and IT managers purchase Syncro as an RMM and PSA platform for managed service providers. These buyers prioritize customer experience, operational efficiency, and technician productivity. In the industrial sector, tax managers, logistics planners, and supply chain directors buy Syncro as a tax compliance and transport management system, particularly in Brazil and German-speaking markets, focusing on regulatory adherence and process optimization.

Day-to-day users vary dramatically by context. IT support technicians use Syncro for remote monitoring, ticket management, and endpoint protection, working alongside tools like ConnectWise and SentinelOne. Meanwhile, tax analysts use Syncro for invoice compliance, SAP integration, and managing Brazilian tax reform requirements. Transportation planners leverage it for route optimization and carrier coordination, while BIM coordinators occasionally reference it for construction project workflows.

The pain points reflect these dual audiences. IT-focused postings emphasize needs like "timely resolution and exceptional end-user experience" and "leading implementation projects to a successful conclusion." Industrial postings reveal challenges around "ensuring procedural and systemic adherence to new rules" and "modernization of tax processes with automation." Both groups seek integration capabilities, whether connecting helpdesk tools or linking ERP systems, showing Syncro's value as a connective platform across fragmented technology stacks.

Source: Analysis of tech stacks from 988 companies that use Syncro

I noticed something striking about Syncro users: they're almost exclusively managed service providers (MSPs) running IT support businesses for other companies. Every single correlated tool in this stack is purpose-built for MSPs. This isn't a general business software pattern. These companies are in the business of managing technology infrastructure for clients, and their entire tech stack reflects that specialized operational model.

The pairing with Datto PSA, Halopsa, and ConnectWise Manage is particularly revealing. These are all professional services automation platforms that MSPs use to manage client relationships, track billable time, and coordinate technical projects. When I see Syncro alongside these tools, it tells me companies are either evaluating alternatives to find the right fit or using Syncro as their core RMM (remote monitoring and management) platform while one of these handles the PSA side. The documentation tools Hudu and IT Glue make perfect sense here too. MSPs need to maintain detailed records of every client's network setup, passwords, and configurations, and these companies are clearly investing in professional documentation practices.

The full picture suggests these are small to mid-sized MSPs, likely in growth mode. They're operationally focused rather than sales or marketing led. Their buying decisions center on tools that help technicians work more efficiently and manage more clients with the same headcount. These aren't companies trying to scale through aggressive marketing campaigns. They grow through service delivery quality and client retention.

Source: Analysis of Linkedin bios of 988 companies that use Syncro

I analyzed these companies and found that Syncro's typical user is a managed service provider or IT services company serving small to medium-sized businesses. These aren't software companies building products. They're the people who keep other companies' technology running. They handle everything from fixing broken computers to managing entire IT infrastructures, implementing security solutions, and providing help desk support. Many explicitly position themselves as outsourced IT departments for businesses that can't afford full-time technical staff.

These are almost entirely small, established businesses. The employee counts cluster heavily in the 2-10 and 11-50 ranges, with very few exceeding 200 employees. None mention funding rounds or venture capital, suggesting they're bootstrapped service businesses rather than high-growth startups. Many have been around for 10-20+ years, indicating stability and steady organic growth rather than explosive scaling. They're past the startup phase but have no intention of becoming enterprises.