Companies that use Smart911

Source: Analysis of tech stacks from 125 companies that use Smart911

I analyzed the tech stack patterns and found that Smart911 is used almost exclusively by public safety agencies and local government organizations. The combination of emergency response tools, public sector software, and civic engagement platforms tells me these are municipalities, police departments, fire districts, and county agencies focused on emergency management and public safety communications.

The pairing with Rave Mobile Security makes perfect sense since both companies specialize in emergency notification and critical communication systems. These tools work together to reach residents during emergencies through multiple channels. The strong correlation with Tyler Munis ERP is equally revealing because Tyler specifically builds enterprise software for local governments, handling everything from payroll to budgeting. Meanwhile, Axon Evidence (body camera and digital evidence management) and Flock Safety (automated license plate recognition) show these organizations are modernizing their public safety operations with connected data systems that need to integrate with emergency response workflows.

The full technology stack reveals these are traditional government agencies going through digital transformation, but they're definitely not operating like typical software companies. They're procurement-led rather than sales-led or product-led. These organizations make purchasing decisions through formal RFP processes, committee reviews, and budget cycles tied to fiscal years. They're selecting integrated suites of civic tech tools that need to work together, which explains why we see such tight clustering around specific vendors in the government technology space. Most are established agencies with existing infrastructure, not startups or high-growth companies.

Source: Analysis of Linkedin bios of 125 companies that use Smart911

I analyzed these Smart911 customers and found they're overwhelmingly local and state government entities serving their communities. These are county governments, city municipalities, police departments, sheriff's offices, and townships that provide essential public services like emergency response, public safety, infrastructure maintenance, and community programs. A handful are universities or tourism bureaus, but roughly 85-90% are government agencies responsible for protecting and serving residents.

These are definitively mature, established organizations, not startups. Most have existed for decades or even centuries, with some counties and towns tracing their histories back to the 1600s and 1700s. Employee counts range from a few dozen to tens of thousands, with budgets in the tens of millions to billions. They operate under stable governmental structures with elected officials, boards, and appointed administrators. There's zero mention of funding rounds, venture capital, or growth metrics.