Companies that use Olo

Source: Analysis of 100 job postings that mention Olo

My analysis shows that Olo buyers are primarily restaurant technology directors (12%), digital marketing managers (10%), and digital ordering managers (8%), with IT directors (7%) also playing key roles. These leaders sit at the intersection of technology operations and guest experience, responsible for managing the entire digital ecosystem from POS integration to third-party delivery platforms. Their strategic priorities center on driving digital sales mix targets, optimizing omnichannel experiences, and integrating multiple systems seamlessly.

Day-to-day users include restaurant systems managers, CRM specialists, ecommerce analysts, and guest experience team members who work directly within Olo's platform. They handle menu configuration across channels, manage integrations with DoorDash, Uber Eats, and Grubhub, monitor digital ordering performance, troubleshoot system errors, and ensure menu accuracy. These practitioners need expertise in both the technical aspects of platform management and the operational realities of restaurant execution.

The postings reveal three core pain points. Companies want to "grow digital sales performance" and hit specific targets like "20% digital sales mix." They need to "ensure seamless integration with the POS system" while managing "third-party delivery platforms." Most tellingly, they seek candidates who can "provide expert guidance on Olo's delivery management platform" and "optimize the use of Olo's delivery and online ordering solutions," indicating that maximizing the platform's value requires specialized knowledge and ongoing optimization work.

Source: Analysis of tech stacks from 453 companies that use Olo

I noticed something striking about Olo's customers: they're almost exclusively restaurants and hospitality businesses, particularly those operating at a multi-location or enterprise scale. The combination of tools reveals companies focused on digital ordering and delivery operations alongside comprehensive restaurant management. These aren't casual diners or single-location cafes. They're sophisticated restaurant operators juggling complex operational challenges across multiple venues.

The pairing with Restaurant365 makes immediate sense since it's restaurant-specific accounting and back-office software. These companies need to track food costs, labor, and inventory across locations while managing the financial complexity that comes with digital orders. ServiceChannel appearing so frequently tells me these are businesses with significant facility management needs, likely managing maintenance and repairs across numerous physical locations. The presence of TripleSeat and Perfect Venue is particularly revealing. These are event management platforms, suggesting many Olo customers run restaurants that also host private dining and special events, requiring them to coordinate online ordering with event bookings.

The full stack reveals operationally mature restaurant companies focused on omnichannel customer experiences. They're managing traditional dine-in service, online ordering through Olo, event bookings, and facility operations simultaneously. This isn't a product-led or virally driven business model. These companies are operations-led, investing heavily in tools that improve efficiency and customer experience at scale. BentoBox's presence (restaurant website and marketing platform) suggests they care about owned digital channels, not just third-party delivery apps.

Source: Analysis of Linkedin bios of 453 companies that use Olo

I noticed that Olo's customers are overwhelmingly restaurant companies, spanning everything from single-location neighborhood pizzerias to major franchises with thousands of stores. These aren't tech companies or SaaS businesses. they're operators serving physical food to customers every day. They run quick-service chains, fast-casual concepts, full-service restaurants, and specialty food shops. What they build is experiences around food, whether that's "wood-fired pizza," "hand-dipped milkshakes," or "made-to-order" burritos served in person, for pickup, or via delivery.

These companies are predominantly mature or scaling enterprises. The employee counts tell the story: I saw multiple companies with 1,000+ employees, established franchise systems, and 50+ year operating histories. Even smaller concepts often mentioned expansion plans, multiple locations, or recent private equity backing. The funding stages listed include private equity, debt financing, and post-IPO activities, not the seed or Series A rounds you'd see with startups. These are established operators, not experiments.