Companies that use Dialpad

Source: Analysis of 100 job postings that mention Dialpad

My analysis shows that Dialpad is primarily purchased by Revenue Operations leaders (18%) and IT leadership (20% combined across IT Support Specialists and System Administrators). These buyers are focused on building scalable go-to-market infrastructure, optimizing sales processes, and managing unified communications platforms. Customer Success and Support Directors also drive purchasing decisions, seeking tools to improve response times and customer satisfaction metrics. Strategic priorities center on operational efficiency, cross-functional visibility, and modernizing communication systems away from legacy platforms.

Day-to-day users span a wide range, with Customer Service Representatives (16%) being the largest user group, followed by sales development teams, account managers, and patient access coordinators. These practitioners use Dialpad for high-volume inbound and outbound calling, call logging integrated with CRM systems, SMS messaging, and voicemail management. The platform supports multi-channel customer engagement workflows, often integrated with Salesforce, HubSpot, and helpdesk systems like Zendesk and Freshdesk.

Companies are trying to solve specific pain points around communication reliability and integration. I found repeated emphasis on managing customer interactions through automated missed-call texts, tracking call outcomes for reporting, and ensuring adequate coverage for customer-facing teams. One posting mentioned needing to respond promptly through messaging apps and prepare SMS messages for lead nurturing. Another highlighted the need to diagnose SIP and call-quality issues while building CRM integrations to support call logging and analytics, revealing that organizations want seamless data flow between their voice platform and business systems.

Source: Analysis of tech stacks from 31,478 companies that use Dialpad

I noticed that Dialpad users tend to be fast-growing, digitally sophisticated companies with strong revenue operations and a focus on efficient collaboration. The presence of tools like HubSpot Marketing Hub alongside Dialpad suggests these are companies building integrated sales and marketing engines, not just using point solutions. They're investing in modern workflows that connect communication directly to their CRM and growth systems.

The pairing with Fellow App is particularly telling. When companies standardize on both a modern phone system and meeting management software, they're signaling a commitment to structured communication practices. These aren't chaotic startups anymore. They're scaling businesses that need process and accountability. Similarly, the extremely high correlation with Golinks shows these companies have grown large enough to need knowledge management solutions, yet remain agile enough to adopt newer tools. Retool's presence suggests technical sophistication too. These companies are building internal tools and likely have operations teams that value automation and custom workflows.

My analysis shows these are predominantly sales-led and marketing-led growth companies, probably in the Series A to Series C range. They've moved beyond founder-led sales but haven't ossified into enterprise bureaucracy. The Wistia correlation indicates they're creating video content for marketing and sales enablement, while Zoom Business shows they're supporting hybrid teams. This is the profile of a modern B2B company with 50 to 500 employees that's professionalizing its go-to-market motion.

Source: Analysis of Linkedin bios of 31,478 companies that use Dialpad

I noticed that Dialpad's customers span an incredibly wide range of industries, but they share a common thread: they're service providers who need to communicate frequently with clients, patients, or customers. I see healthcare organizations managing home health and hospice care, medical clinics providing urgent care, staffing agencies matching candidates with employers, real estate firms connecting buyers and sellers, telecommunications consultants, law practices, educational institutions, and logistics companies coordinating shipments. These aren't primarily product manufacturers. They're organizations where communication is the core of their business model.

These companies are predominantly established, mature businesses rather than early-stage startups. Most have 11-200 employees, operate multiple locations, and have been around for years or decades. When funding stages are mentioned, they're typically Series A or beyond, but the majority show no venture funding at all because they're profitable service businesses or nonprofits. The few true startups in the mix are still building practical B2B solutions, not moonshot consumer apps.