Companies that use Xmatters

Source: Analysis of 100 job postings that mention Xmatters

I noticed that 20% of the roles are in leadership positions like Director of Information Technology (14%) and Senior Directors, while the majority (80%) are individual contributors. The buyers are primarily IT Operations leaders and Directors of Business Systems who own the xMatters platform as part of their incident management and operational resilience strategy. These leaders are focused on ensuring service availability, reducing mean time to resolution, and integrating xMatters with tools like ServiceNow, PagerDuty, Splunk, and Dynatrace.

The day-to-day users are heavily weighted toward DevOps Engineers and Site Reliability Engineers (19%), along with Incident Managers, NOC Analysts, and Platform Engineers. These practitioners use xMatters to orchestrate incident response, manage on-call rotations, automate notification workflows, and integrate alerting across their observability stack. They're configuring escalation policies, building notification templates, and ensuring critical alerts reach the right teams during outages.

The core pain point is operational resilience under pressure. Companies want to "drive rapid service restoration, minimize business impact, and meet SLA targets" and "ensure the stability, scalability, and performance" of mission-critical systems. One posting emphasized the need to "provide timely and detailed reports of infrastructure changes, service outages, or degradation of services." Another highlighted "leading incident response, managing escalations, performing root cause analysis, and driving postmortem reviews." These organizations are building 24/7/365 operations centers where every second of downtime matters to customer experience and revenue.

Source: Analysis of tech stacks from 387 companies that use Xmatters

I noticed that companies using Xmatters tend to be large, mature enterprises dealing with complex operational challenges. The presence of tools like Collibra for data governance, Apptio for IT financial management, and Workday for enterprise HR signals these are organizations managing sophisticated infrastructure at scale. This isn't a startup stack. These are established companies that have grown large enough to need specialized enterprise software for managing their technology operations and organizational complexity.

The pairing of Xmatters with Proofpoint Security Training is particularly revealing. These companies face significant security and compliance requirements, which makes sense when you consider they're also using Collibra for data governance. They need incident management tools like Xmatters because when something goes wrong with their systems or security, the financial and reputational stakes are enormous. The Apptio correlation reinforces this, it suggests IT operations here are treated as a major cost center requiring detailed financial tracking and optimization. Meanwhile, Qualtrics appearing so frequently tells me these enterprises are actively measuring customer and employee experiences, likely because they're competing on service quality in their markets.

The full stack reveals operations-focused enterprises that are definitely not product-led startups. These companies operate with established sales teams and likely have complex buying processes, given the enterprise-grade tools throughout their stack. Adobe Audience Manager suggests many have significant digital marketing operations, but the overall pattern points to companies where operational excellence and risk management drive purchasing decisions more than growth hacking.

Source: Analysis of Linkedin bios of 387 companies that use Xmatters

I analyzed these companies and found that Xmatters serves organizations that keep critical systems running. These aren't pure software companies. They're banks processing millions of transactions daily, healthcare systems caring for patients around the clock, utilities delivering power and gas to entire regions, telecommunications providers maintaining network uptime, insurance companies handling claims, and manufacturers operating complex production facilities. Many are in sectors where downtime directly impacts public safety or significant revenue.

These are overwhelmingly mature enterprises. The employee counts tell the story: I see mostly companies with 1,000+ employees, many with 10,000+. Wells Fargo has 216,000 employees, MetLife has 43,000, Progressive has nearly 44,000. The few smaller companies in the mix, like those with 50-200 employees, are typically in highly regulated industries like financial services or healthcare where operational resilience matters from day one. Very few startups or Series A companies appear in this list. The funding stages show mostly established entities, many publicly traded with post-IPO debt or equity rounds.