Companies that use Resy

Source: Analysis of 100 job postings that mention Resy

My analysis shows that Resy purchasing decisions are driven primarily by food and beverage leadership, with Directors of Food and Beverage (16%) and Food Service Managers (11%) comprising 27% of leadership roles. These buyers are prioritizing revenue optimization, guest satisfaction metrics, and operational efficiency. They're building teams to manage reservation systems, coordinate private dining and events, and ensure seamless integration between front-of-house operations and technology platforms.

The day-to-day users are predominantly Hosts and Hostesses (27% of all roles), who represent the largest user group by far. These practitioners are using Resy to manage reservations and walk-ins, communicate wait times, coordinate seating flow, track guest preferences and VIP notes, and maintain organized reservation systems. I noticed roles also expect users to handle phone inquiries, process modifications and cancellations, and serve as liaisons between guests and service teams. Many positions explicitly mention Resy experience as preferred or required.

The recurring pain points center on managing high-volume operations while delivering luxury experiences. Companies describe needs for "strategic reservation management," "optimizing table utilization," and creating "memorable experiences filled with hospitality." Multiple postings emphasize "seamless flow through the restaurant," "elevated luxury dining experience," and the ability to "curate the energy of the room." The technology must support both operational demands like "balanced table rotation" and hospitality goals of making guests "feel like a bonafide VIP."

Source: Analysis of tech stacks from 2,132 companies that use Resy

I analyzed the tech stack correlations and it's clear that Resy users are hospitality companies, specifically restaurants and restaurant groups, that are operating with a sophisticated digital-first approach to their business. The combination of reservation systems, digital asset management, online ordering platforms, and delivery integrations tells me these are restaurants treating their operations like modern tech-enabled businesses rather than traditional dining establishments.

The pairing of Resy with SevenRooms is particularly telling since both are premium reservation and guest management platforms. This suggests these restaurants are either evaluating alternatives or using both systems across different properties in a restaurant group. The strong correlation with Toast Online Ordering and DoorDash Storefront makes perfect sense together because these restaurants are building omnichannel experiences. They want guests to book reservations through Resy, order takeout through Toast, and receive delivery via DoorDash, all while maintaining a cohesive brand experience. Cloudinary's presence indicates these companies are managing significant visual content across websites and apps, likely showcasing menu items and ambiance across multiple digital touchpoints.

The full stack reveals these are marketing-led hospitality companies, probably at growth or scale stage. They're investing heavily in brand consistency (Frontify), customer data (Adobe Audience Manager), and digital infrastructure. These aren't small single-location restaurants. They're likely restaurant groups with multiple locations or high-end independent restaurants with serious digital ambitions. The emphasis on guest experience technology over operational back-office tools suggests they view customer acquisition and retention as their primary growth driver.

Source: Analysis of Linkedin bios of 2,132 companies that use Resy

I noticed that Resy's typical customer operates in hospitality and food service, but there's significant diversity in what they actually do. The core users are restaurants ranging from casual dining concepts to Michelin-starred establishments, but the platform also attracts luxury hotels, beach clubs, resort properties, and even casinos with dining venues. These aren't just places that serve food. They're businesses building experiences around dining, often with multiple revenue streams like events, catering, and private dining.

These companies span the full maturity spectrum, though most appear to be established businesses rather than early startups. The restaurant groups typically have multiple locations (Grupo Saona with six locations, La Mafia with 30 units), suggesting successful scaling. Hotel properties mention decades of history or recent renovations requiring significant capital investment. Very few show venture funding, and when they do, it's modest. The employee counts range wildly but cluster in the 50-500 range, indicating mid-sized operations with staying power.