Companies that use Icertis

Source: Analysis of 100 job postings that mention Icertis

I noticed that Icertis buyers are concentrated in procurement and contract management leadership, with 16% of roles being procurement directors and 10% being contract management directors. These leaders are driving enterprise-wide digital transformations, particularly around contract lifecycle management (CLM) systems. They're making strategic technology purchases to modernize legacy processes, with several postings mentioning initiatives to implement or optimize Icertis alongside SAP Ariba, Workday, and other enterprise platforms. Their priorities center on risk mitigation, compliance, operational efficiency, and supporting business growth through better commercial agreement management.

Day-to-day users span a wider range of roles including contract specialists, procurement analysts, legal operations professionals, and IT application support teams. These practitioners are configuring workflows, managing supplier agreements, negotiating terms, ensuring contract compliance, and integrating Icertis with other systems. Several postings mention responsibilities like "contract lifecycle management process," "managing contract approvals and execution workflows," and "maintaining electronic contract repository." The system supports both upstream activities like sourcing and negotiation and downstream processes like obligation tracking and performance monitoring.

The core pain points revolve around replacing inefficient manual processes and fragmented systems. Companies seek to "transform contract processes," achieve "operational excellence," and create "best-in-class execution." Multiple postings emphasize the need for "process optimization," "automation," and "standardization" of contracting activities. One role specifically calls for "leveraging technology to enhance legal service delivery," while another mentions driving "consistency, clarity, and automation" across the contract lifecycle. These organizations want faster deal velocity, reduced risk exposure, and better visibility into their commercial commitments.

Source: Analysis of tech stacks from 288 companies that use Icertis

I noticed that Icertis users are clearly large, mature enterprises with sophisticated compliance and governance requirements. The combination of ServiceNow, Qualtrics, and SailPoint tells me these companies operate complex, highly regulated environments where contract management intersects with broader enterprise risk and IT governance. They're not startups experimenting with tools. They're established organizations managing intricate supplier relationships and regulatory obligations at scale.

The pairing with ServiceNow makes perfect sense because contract lifecycle management naturally connects to IT service management and procurement workflows. When a company needs SailPoint for identity governance alongside Icertis, I'm seeing enterprises where access control and contract compliance are tightly linked, likely in financial services or healthcare. The strong correlation with LRN Catalyst, an ethics and compliance training platform, confirms these are heavily regulated companies that take risk management seriously. Adobe Audience Manager appearing frequently suggests many are also consumer-facing brands managing complex data privacy obligations in their contracts.

My analysis shows these are decidedly not product-led growth companies. They're process-driven enterprises with dedicated procurement, legal, and compliance teams. The tech stack screams sales-led, B2B companies with long sales cycles and complex vendor relationships. These organizations likely have annual revenues exceeding $1 billion, with hundreds or thousands of contracts to manage across multiple jurisdictions. They're past the growth stage and focused on operational excellence, risk mitigation, and standardization.

Source: Analysis of Linkedin bios of 288 companies that use Icertis

I noticed that Icertis customers are predominantly large, operationally complex enterprises that deal with physical products, infrastructure, or large-scale services. These aren't software companies selling apps. They're manufacturers like Continental and Harley-Davidson building vehicles, pharmaceutical companies like Merck and AbbVie developing drugs, energy companies like ENGIE managing power generation, and logistics providers like Expeditors moving goods globally. Many operate massive supply chains, manage fleets of equipment, or maintain critical infrastructure. They have thousands of suppliers, complex procurement needs, and must navigate heavily regulated environments.

These are mature, established enterprises. The signals are unmistakable: most have 5,000 to 50,000 plus employees, many are publicly traded with post-IPO funding rounds, several are Fortune 500 companies, and they reference decades of history (Harley-Davidson since 1903, PACCAR founded in the early 1900s). These aren't startups figuring out product-market fit. They're institutions with complex governance structures, multiple business units, and operations spanning dozens of countries.