We detected 1,033 customers using Drift, 644 companies that churned or ended their trial, and 13 customers with estimated renewals in the next 3 months. The most common industry is Software Development (22%) and the most common company size is 11-50 employees (29%). Our methodology involves detecting JavaScript snippets or configurations on customer websites.
About Drift
Drift provides AI-powered conversational chatbots that engage website visitors in real-time to qualify leads, answer questions, and route high-intent buyers to sales teams. The platform creates personalized buyer experiences through conversational marketing to accelerate pipeline generation and improve conversion rates.
🔧 What other technologies do Drift customers also use?
Source: Analysis of tech stacks from 1,033 companies that use Drift
Commonly Paired Technologies
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Shows how much more likely Drift customers are to use each tool compared to the general population. For example, 287x means customers are 287 times more likely to use that tool.
I noticed that companies using Drift have built sophisticated revenue operations stacks centered around capturing and converting high-intent buyers. The presence of tools like 6Sense, Intentsify, and Marketo Measure shows these companies invest heavily in understanding buyer intent and attribution. They're not just hoping visitors convert. They're actively identifying accounts showing purchase signals and orchestrating coordinated sales and marketing plays around them.
The pairing of Drift with Salesloft is particularly revealing. These companies use Drift to capture inbound interest, then immediately route qualified conversations into Salesloft sequences for systematic follow-up. Adding 6Sense into this mix means they can prioritize which chat conversations matter most based on account-level buying signals. The Highspot correlation suggests their sales teams need extensive enablement content, likely because they're selling complex B2B solutions with longer consideration cycles. These aren't simple products you buy on impulse.
My analysis shows these are clearly sales-led B2B companies, probably in the growth to scale-up stage. They have the budget for premium tools (notice Drift Premium's massive correlation) and the sophistication to integrate multiple platforms into coordinated workflows. The emphasis on attribution tools like Marketo Measure tells me they're accountable to leadership about pipeline contribution and need to prove marketing's impact on revenue.
👥 What types of companies is most likely to use Drift?
Source: Analysis of Linkedin bios of 1,033 companies that use Drift
Company Characteristics
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Shows how much more likely Drift customers are to have each trait compared to all companies. For example, 2.0x means customers are twice as likely to have that characteristic.
Trait
Likelihood
Funding Stage: Series unknown
13.6x
Funding Stage: Pre seed
11.1x
Funding Stage: Seed
9.1x
Industry: Software Development
7.8x
Industry: IT Services and IT Consulting
3.4x
Company Size: 1,001-5,000
3.2x
I noticed that Drift's customers span a remarkably diverse range of industries, but they share a common thread: they're companies selling complex B2B solutions or services that require significant customer education and relationship building. These include software platforms (Jamf, Model N, Nexthink), professional services firms (SlideGenius, Betts Recruiting), financial services providers (GSCF, 360insights), and specialized industrial manufacturers (Creaform, Kanthal). Many are technology companies, but equally common are consulting firms, healthcare providers, and business service organizations that need to explain sophisticated offerings to discerning buyers.
The company size and maturity levels vary significantly. I see everything from 2-10 person startups like Proudly.io to massive enterprises like Bentley Systems with over 5,000 employees. However, the sweet spot appears to be growth-stage companies in the 50-500 employee range. Many have secured Series B through Series D funding, and several are post-IPO but still actively scaling. Even the larger enterprises using Drift seem to be in transformation or expansion phases, not stagnant legacy players.
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