Companies that use Solarwinds Service Desk

Source: Analysis of 100 job postings that mention Solarwinds Service Desk

My analysis shows that SolarWinds Service Desk is primarily purchased by IT leadership roles, with Service Desk Managers and IT Operations Managers making up the decision-makers evaluating and implementing the platform. These leaders are focused on maintaining service level agreements, establishing ITIL-aligned processes, and ensuring efficient ticket resolution across distributed teams. Their strategic priorities center on providing world-class customer support while managing hybrid work environments and multi-location operations.

The day-to-day users are overwhelmingly IT Support Specialists and Systems Administrators who represent 55% of the roles I analyzed. These practitioners use SolarWinds Service Desk to log, track, and resolve incidents, manage asset inventories, handle onboarding and offboarding workflows, and document resolutions in knowledge bases. They're supporting everything from basic password resets to complex infrastructure issues, often working with both remote and onsite users across organizations with hundreds or thousands of employees.

The pain points revealed in these postings focus heavily on operational efficiency and standardization. I noticed repeated emphasis on "ensuring timely resolution of issues," "maintaining accurate configuration data," and "documenting issue severity and utilizing standard procedures." Organizations are seeking to "drive operational excellence" and establish "a single point of contact for end-users to receive support." The consistent mention of SLA requirements, ticket management workflows, and knowledge base maintenance suggests companies need SolarWinds Service Desk to bring structure and accountability to previously fragmented support operations.

Source: Analysis of tech stacks from 12,164 companies that use Solarwinds Service Desk

I noticed that companies using Solarwinds Service Desk tend to be mid-market enterprises focused heavily on internal operations, compliance, and employee management rather than customer-facing sales or marketing. The presence of tools like Navex One for compliance training, OneLogin for identity management, and QuickBase for custom business applications suggests these are established organizations dealing with regulatory requirements and complex internal processes. They're building infrastructure to manage their workforce efficiently rather than chasing rapid growth.

The pairing with Qualtrics is particularly telling. These companies are systematically measuring employee experience and internal feedback, which aligns perfectly with a service desk focused on supporting internal users. Meanwhile, QuickBase appearing so frequently suggests IT teams that need to create custom workflows without heavy development resources. These aren't companies building cutting-edge products but rather organizations that need flexible tools to manage unique internal requirements. The EZO connection reinforces this, as it's used for workspace management and desk booking, indicating companies managing physical offices and hybrid work arrangements.

My analysis shows these are operations-led companies, likely in the growth or mature stage rather than early startup phase. They're past the scrappy phase and dealing with the complexity that comes with scale: multiple office locations, compliance obligations, structured IT service management, and hundreds or thousands of employees to support. The Adobe Audience Manager presence is interesting because it suggests some have sizeable marketing operations, but the overall stack screams internal focus first.

Source: Analysis of Linkedin bios of 12,164 companies that use Solarwinds Service Desk

I noticed that Solarwinds Service Desk users span a remarkably diverse set of operations, but they share a common thread: they're running complex organizations that need to keep things functioning smoothly. These aren't primarily tech companies. Instead, I'm seeing school districts managing thousands of students, credit unions serving members, government agencies providing public services, healthcare organizations caring for patients, transportation companies moving goods, and hospitality businesses hosting guests. What they actually do varies wildly, but they all operate infrastructure that can't afford downtime.

These are predominantly mature, established organizations. The signals are clear: many have been operating for decades (some over years), they employ anywhere from 50 to several thousand people, they manage physical infrastructure like branch networks or service centers, and they serve large populations. Even the tech-focused companies in this group have moved beyond startup mode into scaling or established operations. I'm seeing very few venture-backed early stage companies here.