Companies that use Level AI

Source: Analysis of Linkedin bios of 61 companies that use Level AI

I noticed Level AI's customers are predominantly companies that handle massive volumes of customer interactions. These aren't just any B2C businesses. They're in industries where customer service is make-or-break: financial services like Wealthsimple, insurance and protection services like Assurant and Asurion, real estate platforms like Zillow and Airbnb, healthcare providers, energy utilities, and manufacturing marketplaces. What unites them is that they're managing millions of customer touchpoints where quality and efficiency directly impact revenue.

My analysis shows these are primarily mature, established enterprises. Seven of the ten are either public companies, post-IPO, or have 1,000-plus employees. Assurant and Asurion each have over 16,000 employees. Even the smaller companies like Purity Products emphasize their "25+ years" in business. The funding stages skew late, with Series E, post-IPO debt, and public companies dominating. These aren't scrappy startups testing product-market fit. They're scaled operations with established customer bases.