Companies that use Document360

Source: Analysis of 100 job postings that mention Document360

My analysis shows that Document360 is purchased and managed almost exclusively by individual contributors rather than leadership. Technical Writers represent 56% of roles mentioning the tool, followed by Knowledge Management Specialists at 9% and Documentation Specialists at 4%. Notably, zero leadership roles appeared in these postings. This suggests Document360 is selected by hands-on documentation teams and enablement functions rather than executive decision-makers. The tool appears in tech-forward companies across SaaS, fintech, healthcare tech, and enterprise software sectors where technical documentation is mission-critical.

The day-to-day users are creating and maintaining customer-facing product documentation, help center articles, API guides, release notes, and internal knowledge bases. These practitioners work cross-functionally with engineering, product management, and customer success teams to translate complex technical concepts into clear user guides. They manage the entire documentation lifecycle, from content strategy and creation through publication and maintenance. Several postings mention managing translations and ensuring consistency across global audiences.

The pain points reveal a focus on scalability and self-service. Companies want to "empower customers to become self-sufficient," "drive self-service and minimize churn," and create "clear, concise, and user-friendly documentation." One posting seeks someone to "identify gaps and improvement opportunities in existing documentation." Another emphasizes the need to "streamline operations" and provide "unlimited access to corporate action data." These organizations recognize that excellent documentation directly impacts customer success, reduces support burden, and enables product adoption at scale.

Source: Analysis of tech stacks from 530 companies that use Document360

I noticed Document360 users run B2B SaaS companies with sophisticated, sales-led go-to-market motions. The presence of tools like Qualified, Chili Piper, and 6Sense tells me these are companies investing heavily in converting website visitors into qualified pipeline. They're not just creating documentation for support, they're building knowledge bases as part of a larger revenue operation.

The pairing of Qualified and Chili Piper is particularly revealing. Qualified identifies high-intent visitors on the website in real-time, while Chili Piper instantly routes them to sales meetings. This suggests Document360 customers use their knowledge base strategically, understanding that prospects researching documentation are showing buying signals. The strong presence of 6Sense reinforces this, it's an account-based marketing platform that tracks anonymous buyer behavior across the web. These companies are tracking who reads their docs and using that intelligence to prioritize outreach.

The Salesforce App Exchange and ServiceNow Marketplace correlation tells me these companies either integrate with enterprise platforms or sell to IT buyers who use those ecosystems. They need documentation robust enough to support complex technical implementations, which makes sense for Document360's positioning as an enterprise knowledge base solution.

Source: Analysis of Linkedin bios of 530 companies that use Document360

I analyzed these companies and found that Document360's typical customers are B2B technology and service providers dealing with complexity. They're not selling simple products. They're companies like Smarsh offering "communications data and intelligence," Veryon providing "AI-powered contact center solutions," and Zafin delivering platforms that "seamlessly unify data from across the enterprise." These are businesses where explaining how things work is mission-critical because their offerings are sophisticated, technical, and require implementation.

The employee counts and funding stages show these are predominantly growth-stage companies. Most have 50 to 500 employees, with a cluster around to 200. Many show Series A through Series C funding, though notably several larger ones (500+ employees) have reached private equity or post-IPO stages. These aren't garage startups figuring out product-market fit, nor are they Fortune 500 giants. They're in that critical scaling phase where documentation becomes a make-or-break operational challenge.