Companies that use Appfolio

Source: Analysis of 100 job postings that mention Appfolio

My analysis shows that AppFolio buyers are primarily property management operations leaders and finance executives. Property Managers represent 24% of roles, with Assistant Property Managers at 9%, while accounting leadership like Directors of Accounting make up 7%. These buyers prioritize operational scalability, financial accuracy, and portfolio growth. Multiple postings mention managing portfolios expanding from hundreds to thousands of units, indicating AppFolio purchases support aggressive growth strategies.

The daily users are a mix of property managers handling resident relations and lease administration, accountants managing trust accounting and reconciliations, leasing professionals tracking applications and tours, and maintenance coordinators processing work orders. I noticed that practitioners across all these roles are expected to be proficient in AppFolio for tasks like posting rent payments, generating financial statements, tracking maintenance requests, processing invoices, and maintaining compliance documentation. The software serves as the central operating system connecting leasing, accounting, and operations teams.

The core pain points revolve around scaling operations efficiently while maintaining accuracy and compliance. Companies repeatedly mention needs like "ensuring timely and accurate processing," "maintaining accurate records," and "scalable systems and processes." One posting specifically seeks someone to "leverage AppFolio and other tools to automate processes," while another emphasizes "optimize AppFolio structure and workflows." These phrases reveal that companies view AppFolio as critical infrastructure for professionalizing property management operations and supporting rapid portfolio expansion without proportional headcount increases.

Source: Analysis of tech stacks from 1,826 companies that use Appfolio

I noticed that Appfolio users are overwhelmingly property management companies, and the tech stack confirms this with laser precision. The presence of Entrata and Buildium, both direct competitors in property management software, appearing 297x and 129x more frequently tells me these companies are actively evaluating or transitioning between property management platforms. They're in a specific niche where only a handful of specialized solutions exist, so seeing multiple platforms in use makes perfect sense during migration periods or when managing different property portfolios.

The pairing with AudioEye is particularly revealing. This accessibility compliance tool appearing 28x more often suggests these companies run resident-facing portals and websites where ADA compliance is critical. Property management firms need to ensure their rental listing sites and tenant portals are legally compliant, which tracks perfectly with Appfolio's focus on providing digital experiences for residents. Dialpad's 5.7x correlation reinforces this customer-facing orientation. These companies are handling high volumes of maintenance requests, leasing inquiries, and tenant communications, so they need robust calling solutions integrated into their operations.

The full stack reveals companies that are operationally driven rather than sales or marketing led. The relatively modest presence of Route 53 and Intune suggests functional IT infrastructure without the aggressive martech stacks I'd expect from growth-stage SaaS companies. These are service businesses focused on operational efficiency and tenant satisfaction, not rapid user acquisition. They're likely established businesses, not startups, given the investment in compliance tools and enterprise communications.

Source: Analysis of Linkedin bios of 1,826 companies that use Appfolio

I noticed that Appfolio's typical customer is deeply rooted in property management, but these aren't just landlords collecting rent. They're companies that actively own, operate, and maintain residential and commercial real estate portfolios. Most manage everything from single-family homes to apartment complexes, condominiums, and small commercial spaces. Many describe themselves as "full-service" operations, handling tenant screening, maintenance coordination, lease management, and financial reporting. A significant portion also manages HOAs and community associations.

These are established, mature small businesses, not startups. The employee counts cluster heavily in the 2-50 range, with most having zero funding history because they're bootstrapped service businesses. Many mention decades of experience (30+ years is common), family ownership, and growth through referrals. They manage anywhere from dozens to over 1,000 properties. This isn't venture-backed tech, it's steady, profitable service businesses that have grown organically.