Companies that use Servicenow Marketplace

Source: Analysis of Linkedin bios of 1,715 companies that use Servicenow Marketplace

I noticed that ServiceNow Marketplace users span an incredibly diverse range of businesses, but they share a common thread: they operate complex, technology-dependent operations that require coordination across multiple systems and teams. These companies include global IT services firms like UST and NTT DATA, cybersecurity providers like Palo Alto Networks and Sysdig, financial services organizations, healthcare technology companies, and manufacturers. What unites them is not their industry but their operational complexity. They manage intricate workflows involving data security, compliance, customer service, IT infrastructure, and employee experiences across distributed teams and hybrid environments.

The maturity profile skews heavily toward established enterprises rather than early-stage startups. I found numerous publicly traded companies, organizations with 1,000 to 10,000+ employees, and businesses backed by private equity or late-stage funding rounds. Even the smaller companies in this dataset, those with 10 to 50 employees, position themselves as specialized consulting firms or technology partners serving enterprise clients. The presence of companies like IBM, Samsung Electronics, and multiple Fortune -serving businesses signals that ServiceNow Marketplace attracts mature organizations with substantial technology budgets.

Source: Analysis of tech stacks from 1,715 companies that use Servicenow Marketplace

I analyzed the tech stack of ServiceNow Marketplace users and found they're clearly enterprise B2B companies with sophisticated, partner-heavy go-to-market strategies. The presence of tools like Impartner, Gainsight, and 6sense tells me these aren't typical SaaS companies. They're running complex revenue operations that blend direct sales, channel partners, and customer success at scale.

The pairing of Impartner with Mindtickle is particularly revealing. Impartner manages partner relationships and channel programs, while Mindtickle handles sales enablement and training. Together, they suggest companies that rely heavily on partner networks to sell and need to ensure those partners are properly trained on their products. When you add Highspot into the mix for content management, you see organizations distributing sales materials across multiple teams and geographies. The Gainsight correlation reinforces this picture since it means they're managing long-term customer relationships with high contract values that require ongoing attention.

My analysis shows these are definitively sales-led organizations in growth or mature stages. The combination of 6sense for account-based marketing, Drift Premium for conversational sales, and Gainsight for retention points to companies with established product-market fit now focused on efficient growth. They're likely selling six or seven-figure deals with 12-18 month sales cycles. These aren't early-stage startups experimenting with product-led growth. They're established players investing heavily in the full customer lifecycle from awareness through expansion.