Companies that use HelpCrunch

Source: Analysis of Linkedin bios of 120 companies that use HelpCrunch

I noticed that HelpCrunch customers span an incredibly diverse range of industries, but there's a common thread: most are companies that interact directly with end customers or users. I see a lot of B2C businesses like retail networks, e-commerce platforms, education providers, and service companies. Many are selling products or services that require customer support, whether that's LingoCulture teaching French, WheelsOn renting cars in Dubai, or ORNER selling gifts in Ukraine. There's also a significant cluster of B2B software and service companies that need to communicate with their business clients.

Most of these companies appear to be in growth or scaling stages. The employee counts cluster heavily in the 11-50 and 51-200 ranges, which indicates they're past the scrappy startup phase but not yet massive enterprises. Many mention multiple locations, expanding networks, or serving thousands of customers, which signals active growth. The few that have funding data show mostly seed or early-stage rounds. A notable portion are established businesses (operating 10-30 years) that are still modernizing and expanding.

Source: Analysis of tech stacks from 120 companies that use HelpCrunch

I noticed something striking about HelpCrunch users: they're digital-first companies obsessed with understanding user behavior. The combination of analytics tools like HotJar, Microsoft Clarity, and Amplitude alongside customer communication tools tells me these are product-led growth companies that treat every user interaction as data to be studied and optimized. They're not just building products, they're running controlled experiments on how people use them.

The pairing of HelpCrunch with behavior analytics tools makes perfect sense. A company using HotJar to watch session recordings and Microsoft Clarity to track user frustration points needs a support tool that can jump into those moments of confusion. They're likely triggering HelpCrunch chat widgets based on specific user behaviors they've identified through analytics. The presence of Metabase and Amplitude reinforces this: these teams are diving deep into product metrics and want their support data in the same analytical framework. Adding Ahrefs to the mix suggests they're also thinking hard about how users discover them in the first place, connecting the entire funnel from search to support.

My analysis shows these are likely Series A to Series B SaaS companies that have found some product-market fit and are now scaling efficiently. They're definitely product-led rather than sales-led. The emphasis on self-service analytics tools and modern frameworks like NextJS points to lean, technical teams that prefer building their own dashboards over buying enterprise solutions. They want control and customization.