Companies that use CivicPlus NextRequest

Source: Analysis of Linkedin bios of 227 companies that use CivicPlus NextRequest

I analyzed these companies and found that CivicPlus NextRequest serves an overwhelmingly specific customer base: local and county government entities across the United States. These aren't companies building products or selling services in the traditional sense. They're municipal governments, county administrations, and public safety departments that provide essential services to citizens like law enforcement, public works, parks and recreation, health services, permitting, and community programs. A handful are related entities like district attorneys, fire departments, and tourism bureaus, but the core customer is definitively government administration.

These are mature, established organizations rather than startups. Most were incorporated decades or even centuries ago. The employee counts range from small townships with 20-50 employees to large county governments with thousands. Several mention populations they serve ranging from 15,000 to over 1 million residents. The funding information is sparse or shows only occasional grants, which makes sense for tax-funded government entities rather than venture-backed companies.

Source: Analysis of tech stacks from 227 companies that use CivicPlus NextRequest

I noticed something striking in this data: CivicPlus NextRequest users are almost exclusively government agencies, specifically municipalities and public safety departments. The extreme correlation with Tyler Munis ERP and TylerTech Civic Access (over 4000x more likely) tells me these are public sector organizations managing citizen requests, records, and transparency obligations. This isn't a typical B2B SaaS pattern. These are local governments handling FOIA requests, public records access, and community engagement.

The pairing with Axon Evidence and Flock Safety is particularly revealing. Axon is the body camera and evidence management system used by police departments, while Flock Safety provides automated license plate recognition for law enforcement. When I see these alongside NextRequest, it suggests police departments managing public records requests for body camera footage, incident reports, and other law enforcement data. Smart911 reinforces this, as it's an emergency response platform. These tools together paint a picture of public safety agencies balancing transparency requirements with operational needs.

The full stack reveals organizations that operate nothing like typical businesses. They aren't sales-led, product-led, or marketing-led in the conventional sense. Instead, they're compliance-driven and mandate-driven. Growth isn't about customer acquisition but about serving existing constituents more efficiently. Budget cycles follow fiscal years, procurement involves RFPs and committee approvals, and buying decisions prioritize regulatory compliance and interoperability with existing government systems.